Hi all, when we use attributes like Business Service/Business Transaction in Team Center, it seems that the related data that we can see through Experience Cards (Average Response Time, Responses per Interval) are referred to the Business Segment defined on Application Server and not to the CEM data that we can see through the TIM collector in the Investigator, or aggregated, in CEM GUI.
In fact, if we have CEM with TIM and collector agent in Investigator, but no business segments defined on the agents, in Team Center no Business Service/Business Transaction are available to select as attribute.
In other terms, our customer needs that the performance data about Business Service/Transaction in Team Center were calculated from a TIM point of view and not from a Agent point of view (business segment) or, better, customer needs have available both information to compare.
Any suggestion, idea?
Thank You in advice.
I received from Tim_McGaughey the following information (through Yammer):
This is correct; the Experience Cards show the data collected by the Agent and therefore are presenting the Agent's view of Business Transactions.
You cannot change this to report on native CEM data through any out of the box means.