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Published this Month
N1. A non-root user EM install/upgrade of the Postgres database encounters messages "Not enough shared memory" & "Please increase shared memory to 6693928832 or higher" TEC1822795
https://support.ca.com/us/knowledge-base-articles.TEC1822795.html
N2. You are getting this error when trying to sync monitors in TIM: "Communication Error 500" Data error: error in regular expression "*" at position 0: nothing to repeat TEC1390759
http://support.ca.com/us/knowledge-base-articles.TEC1390759.html
N3. Available Startup/Shutdown options for an Enterprise Manager on Linux reboot. TEC1553811
http://support.ca.com/us/knowledge-base-articles.TEC1553811.html
N4. An Open Source Black Duck scan shows Vulnerabilities with APM TEC1031323
http://support.ca.com/us/knowledge-base-articles.TEC1031323.html
N5. Upgrading from APM 10.1 to 10.5.1 fails. TEC1258782
http://support.ca.com/us/knowledge-base-articles.TEC1258782.html
N6. A Java Exception on Running CEM Export Tool/Web Services is related to the host argument used. TEC1167307
http://support.ca.com/us/knowledge-base-articles.TEC1167307.html
N7. The difference between CEM - BadTransactionCount and CEM - DefectCount TEC1944207
http://support.ca.com/us/knowledge-base-articles.TEC1944207.html
N8. New 10.5.2 .NET Agent is not reporting WebAPI controller metrics. TEC1231466
http://support.ca.com/us/knowledge-base-articles.TEC1231466.html
N9. NoRedef NoReTran can be used on Webphere, IBM Java 1.7 application to solve application issues TEC1385423
http://support.ca.com/us/knowledge-base-articles.TEC1385423.html
N10. MQ traces not visible in MQMonitor Agent TEC1820337
http://support.ca.com/us/knowledge-base-articles.TEC18203373.html
N11. Glassfish 3.1.2 server is not reporting ThreadPool Metrics. TEC1656758
http://support.ca.com/us/knowledge-base-articles.TEC1656758.html
N12. Random domains disappear from Team Center TEC1922128
http://support.ca.com/us/knowledge-base-articles.TE1922128.html
N13. Missing custom attributes in Experience Card TEC1761328
http://support.ca.com/us/knowledge-base-articles.TEC1761328.html
N14. APM WebView/ATC slow login with Active Directory/EEM/SiteMinder. TEC1822827
http://support.ca.com/us/knowledge-base-articles.TEC1822827.html
N15 Exception in WebSphere Portal Agent log on starting method tracer actual trace. TEC1568915
http://support.ca.com/us/knowledge-base-articles.TEC1568915.html
N16. JBoss EAP 7.x domain fails to start the hosted servers after disabling jmx in agent profile. TEC1554947
http://support.ca.com/us/knowledge-base-articles.TEC1554947.html
N17. AppPool "WebApp-3" is not being monitored by the .NET Agent. TEC1953903
http://support.ca.com/us/knowledge-base-articles.TEC1953903.html
N18. Monitoring Oracle GridLink data source connections. TEC1605994
Monitoring Oracle GridLink data source connections.
N19.Caution Alerts not clearing out in SOI Connector. TEC1611849
http://support.ca.com/us/knowledge-base-articles.TEC1611849.html
N20. How to monitor a web site for a specific HTTP response code (e.g. HTTP response code 500 - internal error). TEC1459565
http://support.ca.com/us/knowledge-base-articles.TEC1459565.html
N21. Does Web server Power pack support virtual IP address? TEC1671885
http://support.ca.com/us/knowledge-base-articles.TEC671885.html
N22. What does the [WARN] message "Agent_Transaction_Trace_UserID_Not_Configured" mean? TEC1081986
http://support.ca.com/us/knowledge-base-articles.TEC1081986.html
N23. How to monitor a web site for a specific HTTP response code (e.g. HTTP response code 500 - internal error). TEC1459565
http://support.ca.com/us/knowledge-base-articles.TEC1459565.html
N24. How can I find the message in TeamCenterRegistration.log. TEC1106081
http://support.ca.com/us/knowledge-base-articles.TEC1106081.html
N25. Does any CA APM component (EM, CEM, TIM) use Apache Tomcat? TEC1423343
http://support.ca.com/us/knowledge-base-articles.TEC1423343.html
N26. Using SAML on the APM Workstation Webstart does not work in versions 10.5.2.0 and 10.5.1 Hotfix #24. TEC1317533
http://support.ca.com/us/knowledge-base-articles.TEC1317533.html
N27. How to configure the Java Agent with Oracle Application Server 10g TEC1539299
http://support.ca.com/us/knowledge-base-articles.TEC1539299.html
N28. Does CA APM v10.5.2 SP1 Supports Postgres database in HA? TEC1458475
http://support.ca.com/us/knowledge-base-articles.TEC1458475.html
N29. Team Center Analysis Notebook shows incorrect "Last Appeared" timestamp and Duration for a Problem TEC1548003
http://support.ca.com/us/knowledge-base-articles.TEC1548003.html
N30. [ERROR] [IntroscopeAgent.WilyTransactionStructure] Retrieved value -1 for Triage Map ageing. The value is not valid, please check configuration TEC1957577
http://support.ca.com/us/knowledge-base-articles.TEC1957577.html
N31. Unable to see JMX Metrics after deploying an ACC Websphere Agent package on Websphere Liberty TEC1312494
http://support.ca.com/us/knowledge-base-articles.TEC1312494.html
N32. User cannot see experience card created by another user in the same Universe TEC1834597
http://support.ca.com/us/knowledge-base-articles.TEC1834597.html
N33. What Version of Firefox does the RBM Monitor Use? TEC1530453
What Version of Firefox does the RBM Monitor Use?
N34. Data is missing in ATC Experience View when the alerts are just on one node.TEC1301846
http://support.ca.com/us/knowledge-base-articles.TEC1301846.html
N35. Problems and Anomalies in ATC Experience View Missing for Last Eight Minutes. TEC1335289
http://support.ca.com/us/knowledge-base-articles.TEC1335289.html
N36. What is the difference between Problems and Anomalies in the ATC Experience View? TEC1849174
What is the difference between Problems and Anomalies in the ATC Experience View?
N37. Alerts/Alarms are missing in Experience view TEC1506834
http://support.ca.com/us/knowledge-base-articles.TEC1506834.html
N38. How to skip Soap errors TEC1195532
http://support.ca.com/us/knowledge-base-articles.TEC1195532.html
N39. Errors when deploying updated Agent Package through ACC. TEC1694417
http://support.ca.com/us/knowledge-base-articles.TEC1694417.html
N40. Cannot login to Enterprise Manager running on AIX configured to use CA EEM TEC1731072
http://support.ca.com/us/knowledge-base-articles.TEC1731072.html
N41. Can a TIM log indicate if it is a restart, crash, or being non-responsive? TEC1148433
http://support.ca.com/us/knowledge-base-articles.TEC1148433.html
N42. APM ACC upgrade using upgradetool.sh/bat fails with an error message. TEC1934719.
http://support.ca.com/us/knowledge-base-articles.TEC1934719.html
N43. IBM DataPower Agent Not Reporting Statistics. TEC1258115
http://support.ca.com/us/knowledge-base-articles.TEC1258115.html
N44. Trace View shows incorrect cross-process calls order (downstream agent before upstream agent) compared to Sequence View TEC1082494
https://support.ca.com/us/knowledge-base-articles.TEC1082494.html
N45. What fixes are included in APM 10.5.2 ServicePack #1? TEC1722532
https://support.ca.com/us/knowledge-base-articles.TEC1722532.html
N46. Unable to configure the Resolution Time to less than 15 seconds.
TEC1634094
https://support.ca.com/us/knowledge-base-articles.TEC1634094.html
N47. Is there a way to connect agents with different time zones to the same EM? TEC1302848
http://support.ca.com/us/knowledge-base-articles.TEC1302848.html
N48. Microsoft URL Rewrite Module Monitoring TEC1419104
http://support.ca.com/us/knowledge-base-articles.TEC1419104.html
Updated
U1. Can Introscope reports be scheduled either daily or monthly? TEC1405373
http://support.ca.com/us/knowledge-base-articles.TEC1405373.html
U2. The Webserver and the availability/info branches are shown in the Investigator but not the performance branch. TEC606016
http://support.ca.com/us/knowledge-base-articles.TEC606016.html
U3. "SQL invalid metric name errors" are filling up the Java agent log. TEC603766
http://support.ca.com/us/knowledge-base-articles.TEC603766.html
U4. Autoprobe logs are growing to huge sizes. TEC1622313
http://support.ca.com/us/knowledge-base-articles.TEC1622313.html
U5. Seeing a WARN message about a duplicate or tardy metric. What does this mean? TEC1363563
http://support.ca.com/us/knowledge-base-articles.TEC1363563.html
U6. Why I am receiving this error?: "SSL certificate problem: unable to get local issuer certificate (Peer certificate cannot be authenticated with given CA certificates)" TEC1021188
http://support.ca.com/us/knowledge-base-articles.TEC1021188.html
U7. APM Enterprise Manager fails to start and gives an "error activating bean" Java exception. TEC607007
http://support.ca.com/us/knowledge-base-articles.TEC607007.html
U8. On viewing the Tim packet statistics or the Timlog file, the browser gives an error about having no permission to access the file. TEC598181
http://support.ca.com/us/knowledge-base-articles.TEC598181.html
U9. Configuring CA Wily SM Manager gives the error "Failed to initialize event handler library." TEC1248281
http://support.ca.com/us/knowledge-base-articles.TEC1248281.html
U10. .Net Agent sending a large amount of (typically backend) traces. TEC1219994
http://support.ca.com/us/knowledge-base-articles.TEC1219994.html
U11. How to stop a large EPAgent's EPA.log from growing. TEC1102469
How to stop a large EPAgent's EPA.log from growing.
U12 CA APM Webview takes too long to login for LDAP users who belong to a Nested Group. TEC1566066
http://support.ca.com/us/knowledge-base-articles.TEC1566066.html
U13. How to download APM Software from support.ca.com. TEC1829834
http://support.ca.com/us/knowledge-base-articles.TEC1829834.html
U14. Resetting the CA EEM EiamAdmin Password. TEC1030772
http://support.ca.com/us/knowledge-base-articles.TEC1030772.html
U15. Loading CEM Web Services in SoapUI 5.0 gives 'Unexpected element : OPEN_TAG' Exception.TEC1904657
http://support.ca.com/us/knowledge-base-articles.TEC1904657.html
U16. RPC Token Exceptions appear in the Webview Logs. TEC1224534
http://support.ca.com/us/knowledge-base-articles.TEC1224534.html
U17. MOM not registering to ETC, getting "Configuration test failed. Security token is invalid". TEC1079912
http://support.ca.com/us/knowledge-base-articles.TEC1079912.html
U18. As a Java Wrapper Service, APM 10.5.1 Linux EPAgent fails to start. Getting wrapper.log message about the JAVA_HOME' environment. TEC1775976
http://support.ca.com/us/knowledge-base-articles.TEC1775976.html
U19. Existing HTTP monitor returns Error 9501 "Not Matched" for a URL which is then redirected. TEC1536515
http://support.ca.com/us/knowledge-base-articles.TEC1536515.html
U20. Getting a high percentage rate of SSL decode failures and "Unknown cipher suite" error messages in the TIM log. TEC1088655
http://support.ca.com/us/knowledge-base-articles.TEC1088655.html
U21. Passing the OS Version Check when installing APM TIM 10.x under Linux 6.6/6.7. TEC1363832
http://support.ca.com/us/knowledge-base-articles.TEC1363832.html
U22. The meaning of "Duplicate session ids detected" APM CE (CEM) warnings. What to do if they occur. TEC1241554
http://support.ca.com/us/knowledge-base-articles.TEC1241554.html
U23. After Webview start, see "Error processing the incoming data Row " message. TEC1066882
http://support.ca.com/us/knowledge-base-articles.TEC1066882.html
U24. After a Websphere upgrade, most agent instances no longer report Frontend or Servlet metrics. TEC615966
http://support.ca.com/us/knowledge-base-articles.TEC615966.html
U25. After adding a new URL Group, the URL Grouping is incorrect and the Default group is not displayed. TEC610640
http://support.ca.com/us/knowledge-base-articles.TEC610640.html
U26. Setting JVM ThreadStackSize for error-free Defects/Stats Aggregration operations. TEC611162
http://support.ca.com/us/knowledge-base-articles.TEC611162.html
U27. What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar when using APM with IBM Websphere? TEC604200
http://support.ca.com/us/knowledge-base-articles.TEC604200.html
U28. Unable to launch Introscope Workstation on Windows 10 successfully. TEC1667289
http://support.ca.com/us/knowledge-base-articles.TEC1667289.html
U29. A configuration example of the Shell Command Action.
TEC615753
http://support.ca.com/us/knowledge-base-articles.TEC615753.html
U30. Directive files reloaded multiple times during Java Virtual Machine (JVM) startup. TEC616377
http://support.ca.com/us/knowledge-base-articles.TEC616377.html
U31. Excluding a specific Agent, JVM, or metric from a Metric Grouping. TEC605255
http://support.ca.com/us/knowledge-base-articles.TEC605255.html
U32. How to configure the APM JBoss Agent with JBoss EAP 6.x in Domain mode. TEC1230085
http://support.ca.com/us/knowledge-base-articles.TEC61230085.html
U33. Not seeing attributes in Team Center Experience View after an APM upgrade or creating the attributes. TEC1555453
http://support.ca.com/us/knowledge-base-articles.TEC1555453.html
U34. Is there a way to connect agents with different time zones to the same EM? TEC1302848
http://support.ca.com/us/knowledge-base-articles.TEC1302848.html
U35. Can an APM database created in time zone A be restored to a server in time zone B? TEC599822
http://support.ca.com/us/knowledge-base-articles.TEC599822.html
U36. The Introscope Workstation Investigator mistakenly shows live data for GMT -4.30 hours and the Introscope Enterprise Manager logs shows an incorrect time zone of VET. TEC584843
http://support.ca.com/us/knowledge-base-articles.TEC584843.html
U37. How to setup an alert downtime schedule based on the local time zone that webstart workstation is started from instead of the MOM's time zone. TEC610518
http://support.ca.com/us/knowledge-base-articles. TEC610518.html
U38. Troubleshooting a Metrics explosion. TEC1167837
http://support.ca.com/us/knowledge-base-articles.TEC1167837.html
Retired
R1. How to download APM Software from support.ca.com TEC601083
R2. What is the Latest Version of Jmeter used by App Synthetic Monitor?
TEC1078285
R3. Workstation is starting in VET (Venezuelan) timezone in error TEC598092