Installing Browser Agent (APM 10.5) with AXA (DXI SaaS)

[Guillermo Salgado]

Hello to All.

I'm implementing an APM 10.5 with AXA (DXI SaaS), to capture the User Experience.

In this step, I only want to insert the snippet directly using the Application Server (WebSphere) agent and capture the experiences to show it on AXA/DXI portal.

At this moment, I configure the IntroscopeAgent.profile (activating browser agent) and the default.basnipppet with de AXA/DXI Web application definition.

I restart the application server, use the customer application and checking the AXA portal, I’m note there is not any experience captured.

Reviewing the 10.5 documentation, I note the configuration has some changes from the 10.3, but I found it confused with less real examples (my personal opinion).

Has anyone did this configuration and share their experience with de configuration files?

Regards,

Guillermo

[Lynn Williams]

Hi Guillermo,

So you are also running APM in SaaS as well as AXA?

This is a java agent you downloaded from the SaaS system?

It sounds like you have on premise APM and DXI/AXA SaaS

This check is still a good place to start:

If you enable developer tools/F12 on browser is the javascript from the snippet injection visible?

If not visible then there is a config problem and you can check ...

 

Did you use agent installer and select the Browser Agent option or did you manually enable Browser Agent? If latter then something may be missing in the config.

BrowserAgentExt.jar needs to be in AGENT_HOME/wily/cor/ext and these values are the main ones that need to be set in the agent profile

introscope.agent.browseragent.autoInjectionEnabled=true

introscope.agent.browseragent.autoInjection.appID=default

introscope.agent.browseragent.autoInjection.default.snippetLocation=../config/default.basnippet

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*

 

I have attached agent profile & DEBUG log from a Tomcat agent/Browser Agent I have working for corresponding "Web App" I defined in DXI using the generated snippet.

 

Hope that helps

 

Regards,

 

Lynn

Attachment(s)

IntroscopeAgent.profile.zip   20 KB 1 version

IntroscopeAgent.log.zip   36 KB 1 version

[Guillermo Salgado]

Hello Lynn,

It’s correct, I’m using APM  OnPremise  and AXA/DXI SaaS

 

The unique difference between your lines and my lines, is:

 

You line

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*

My line

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*/

 

I used a Manual browser agent installation on Websphere.

There are my configurations:

At IntroscopeAgent.profile

introscope.agent.browseragent.sustainabilityMetrics.enabled=true

introscope.autoprobe.directivesFile=websphere-typical.pbl,browseragent.pbl,hotdeploy (recommended by the manual)

introscope.agent.browseragent.autoInjectionEnabled=true

introscope.agent.browseragent.autoInjection.appID=default

introscope.agent.browseragent.autoInjection.default.snippetLocation=/opt/wily/core/config/default.basnippet

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*

(changed using your recommendation)

 

websphere-typical.pbl

browseragent.pbl (not changed)

 

default.basnippet

COPY FROM THE FILE**<script type="text/javascript" id="ca_eum_ba" src="https://cloud.ca.com/mdo/v1/sdks/browser/BA.js" data-profileUrl="https://collector-axa.cloud.ca.com//api/1/urn:ca:tenantId:1511BF3E-6EE2-4D3E-A3F2-A9E4518634F9/urn:ca:appId:Banca-en-linea-personas/profile?agent=browser" data-tenantID="1511BF3E-6EE2-4D3E-A3F2-A9E4518634F9" data-appID="Banca-en-linea-personas" data-appKey="32bbc750-b9ac-11e7-b71f-15cad9d6c54d"></script>

[Guillermo Salgado]

Hello Lynn,

It’s working using the following configuration:

 At IntroscopeAgent.profile

introscope.agent.browseragent.sustainabilityMetrics.enabled=true

introscope.autoprobe.directivesFile=websphere-typical.pbl,hotdeploy

introscope.agent.browseragent.autoInjectionEnabled=true

introscope.agent.browseragent.autoInjection.appID=default

introscope.agent.browseragent.autoInjection.default.snippetLocation=/opt/wily/core/config/default.basnippet

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*

Note:

introscope.autoprobe.directivesFile=websphere-typical.pbl,browseragent.pbl,hotdeploy (NOT WORKING)

 

Thanks

Guillermo

 

[Lynn Williams]

Hi Guillermo,

Good to hear that.

So the only change you had to make was:
introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*/

TO:

introscope.agent.browseragent.autoInjection.default.includeURLsRegex=.*

 

Thanks

 

Lynn