Hello everyone, I am currently working in a POC of AXA with a client's webapplications. In the overall the integration is running ok but I have some pages that never finish loading. When we navigate to the Errors tab, and drill down to a specific http error to see the sessions that involve the error the page never finishes loading.
I have tested from different networks but the problem persists.
I tested from networks without firewall or any other sort of restriction.
I have waited for long periods to see if it finishes loading but it doesn't.
I can't create support cases because for some reason I don't see AXA under the products categories, we have talked to our partner representative but we don't have a response.
The integration is default it was done by adding the default snippet to the web application file.
Forwarded your note internally which hopefully will get you a response.
Thank you Hallet in the meantime I am trying to create a dashboard with the http errors and urls with the data studio, but I can´t find the category in the Discovery tab (and field) under which the http errors shoul be. I tried under tenanid-c_axa_*errors*_ but could not find the http errors. Could you help me out please?
No promise. But trying all I can to get you a response...
My attempts to get you a response have not been as fruitful as desired. Please open a case to pursue further. I will be marking as answered . You may ask additional questions and it is hoped that you post the resolution here to help others with this same question