DX Application Performance Management

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  • 1.  Agents with Different Time Zones

    Posted Aug 23, 2017 07:12 AM

    There is some way to connect agents with different time zones to the same EM.



  • 2.  Re: Agents with Different Time Zones

    Broadcom Employee
    Posted Aug 23, 2017 08:23 AM

    Dear APM Admins/CA Partners: 

        Please respond to Carlos based on your knowledge/experiences. Thanks in advance!

        CA Staff may respond after 11:30 Eastern

        

      Thanks

       Hal German



  • 3.  Re: Agents with Different Time Zones
    Best Answer

    Broadcom Employee
    Posted Aug 23, 2017 11:14 AM

    Hi Carlos,

     

    Agents can be in any time zone and any location.  As long as they have network connectivity to the Enterprise Manager (MOM and Collectors), the time zone and location are not a factor.



  • 4.  Re: Agents with Different Time Zones

    Posted Aug 23, 2017 05:20 PM

    And is it important the time zone for the connection of the MOM with the Collectors?



  • 5.  Re: Agents with Different Time Zones

    Broadcom Employee
    Posted Aug 24, 2017 09:00 AM

    Yes that could affect your reporting.  The server that you log into using Workstation will display the time that you are currently in.  For example, if your MOM is in the Pacific Time Zone and you are in the Eastern Time Zone, your Investigator will show the time in the Eastern Daylight Time zone.  To set the time zone in the workstation to the time zone you want to be displayed, please see the section below in the documentation (link below).

    Time Zone Display in the Web Start Workstation

     

    Start the Workstation - CA Application Performance Management - 10.5 - CA Technologies Documentation 



  • 6.  Re: Agents with Different Time Zones

    Posted Aug 26, 2017 01:08 AM

    Hi Musma03,

    Please, can you tell me if the error snapshot and the trace take the agent's time zone.



  • 7.  Re: Agents with Different Time Zones

    Broadcom Employee
    Posted Aug 28, 2017 02:47 PM

    I believe that error snapshot would take the agent's time.  SergioMorales can you verify this?