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CEM - Previous Month's Report v10.1

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  • 1.  CEM - Previous Month's Report v10.1

    Posted 06-03-2016 09:54 AM

    Customer has a question on what it means when they use CEM to pull reports for different time frame. When someone generates a report for "Previous Month", does that mean that it will pull previous calendar month's report or will date past 30 days report?

     

    E.g.

    If someone pulls a report on June 3rd for previous month......will it pull a report for May3-Jun2 or will it pull a report for the month of May (calendar month)?

     

    Thanks in advance for answering

     

    Manish



  • 2.  Re: CEM - Previous Month's Report v10.1
    Best Answer

    Posted 06-03-2016 10:58 AM

    Hi Manish,

     

    Default Time Frames

    Daily: Today, Yesterday

    Weekly: Current Week, Previous Week

    Monthly: Current Month, Previous Month

    Yearly: Current Year, Previous Year

     

    Custom Time Frames

    Custom Day: Any day in the last 30 days

    Custom Week: Any week in the last year

    Custom Month: Any month in the last two years

     

    So the Previous Month and Last 30 days are different.

    Previous based on calendar , vs past 30 days

    same goes to "Yesterday"  and "Last 24 hours"

     

    Thanks

    Yanna



  • 3.  Re: CEM - Previous Month's Report v10.1

    Posted 06-03-2016 12:58 PM

    Yanna - Thanks for the prompt reply. Hopefully this will help my customer.



  • 4.  Re: CEM - Previous Month's Report v10.1

    Posted 06-06-2016 07:45 AM

    The last question would make a great KB

    So the Previous Month and Last 30 days are different.

    Previous based on calendar , vs past 30 days

    same goes to "Yesterday"  and "Last 24 hours"



  • 5.  Re: CEM - Previous Month's Report v10.1

    Posted 06-06-2016 11:09 AM

    I couldn't agree more. A thorough tech doc explaining in details the nuances of CEM Reporting would be a great resource for customers.



  • 6.  Re: CEM - Previous Month's Report v10.1

    Posted 06-06-2016 07:44 AM

    I thought that a good enhancement to set up custom ranges

    - Examples -- your business quarter is not the last three months, college semesters, etc.

     

    This gets into the area of semi-canned reports where the report is mostly canned but you have some customization possible