Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

[Legacy User]

Hi,

 

Hoping you can help. We have a wily agent 9.5.5.0 installed on a WebLogic application server (12C) which is successfully connecting to the Introscope host, but is failing to report back any metrics.

 

We have successfully connected to another host using version 9.6.* and the metrics report back successfully.

Using Java 1.7

 

Any ideas on what may be causing the issue?

 

Thanks,

Alex

[Haruhiko Davis]

Take a look at your agent log to see if it has found the agent profile properly during startup.

[Hallett German]

Hi Alex:

    Please let us know what your further investigations and agent log review found.

Thanks

Hal German

[Matthew Muskaloon]

Also check your apm status console for any metric clamping.  Also, as Hiko stated, check your Agent log.  But also check to see if the agent is disconnecting and reconnecting frequently.  This too can cause the agent to not report metrics.

 

 

If you are unsure, please upload your agent log here.

[Hallett German]

Hi Alex:

I am going to mark this as answered since logs were requested. next steps were offered, and we have not heard back. You are welcome to continue working the thread and provide the requested info/perform the suggested steps.

 

Thanks

Hal German