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Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

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  • 1.  Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

    Posted 08-12-2016 04:08 PM

    Hi,

     

    Hoping you can help. We have a wily agent 9.5.5.0 installed on a WebLogic application server (12C) which is successfully connecting to the Introscope host, but is failing to report back any metrics.

     

    We have successfully connected to another host using version 9.6.* and the metrics report back successfully.

    Using Java 1.7

     

    Any ideas on what may be causing the issue?

     

    Thanks,

    Alex



  • 2.  Re: Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?
    Best Answer

    Broadcom Employee
    Posted 08-12-2016 05:10 PM

    Take a look at your agent log to see if it has found the agent profile properly during startup.



  • 3.  Re: Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

    Broadcom Employee
    Posted 08-15-2016 08:54 AM

    Hi Alex:

        Please let us know what your further investigations and agent log review found.

    Thanks

    Hal German



  • 4.  Re: Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

    Broadcom Employee
    Posted 08-15-2016 09:51 AM

    Also check your apm status console for any metric clamping.  Also, as Hiko stated, check your Agent log.  But also check to see if the agent is disconnecting and reconnecting frequently.  This too can cause the agent to not report metrics.

     

     

    If you are unsure, please upload your agent log here.



  • 5.  Re: Wily agent 9.5.5.0 WebLogic agent not reporting metrics to Introscope server, can you help?

    Broadcom Employee
    Posted 08-15-2016 05:20 PM

    Hi Alex:

    I am going to mark this as answered since logs were requested. next steps were offered, and we have not heard back. You are welcome to continue working the thread and provide the requested info/perform the suggested steps.

     

    Thanks

    Hal German