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APM Status console - alarm clearing

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  • 1.  APM Status console - alarm clearing

    Posted 04-27-2016 05:32 AM

    Hi, is it possible to clear the alerts that is in the APM Status console regarding the Active Clamp (both on EM site and Agent as well), but not valid anymore (because the Agent was disabled 2 days ago). so actually im not sure even, why it is still there:

    apm-status-console-clamping.png

     

    thank you,

    stefan



  • 2.  Re: APM Status console - alarm clearing

    Posted 04-27-2016 09:54 AM

    Hi Stefan,

     

    By disabled, do you mean you shut down the agent and removed it from the app or did you turn off the agent in the Investigator by right clicking on it and selecting turn off?

     

    Matt



  • 3.  Re: APM Status console - alarm clearing

    Posted 04-27-2016 10:58 AM

    Hi Matt,

    i meant shut down the agent, so it doesnt send any metric.

    thank you, stefan



  • 4.  Re: APM Status console - alarm clearing

    Posted 04-27-2016 11:50 AM

    Ok so you stopped the agent on the server. 

     

    How long has it been since you stopped the agent and the clamp still is showing?

    Do you have any other agents that are clamped as well? 

     

    Basically that agent metric clamp will show if one or more agents has a clamp.  So if Agent A and Agent B have the clamp, and you stop only Agent A, then the clamp will still show in the apm status console.



  • 5.  Re: APM Status console - alarm clearing

    Posted 04-28-2016 02:46 AM

    the agents were stopped 3 days ago.

     

    and if i click on it it cant open the metric:

     

    apm-status-console-clamping2.png

     

    any idea?

     

    thank you, stefan



  • 6.  Re: APM Status console - alarm clearing
    Best Answer

    Posted 04-28-2016 08:45 AM

    Not being able to browse to the metric is expected because by now the agent has been removed from the Investigator due to not being connected anymore.

     

    I let mine run overnight and saw the same thing you did.

     

    Only way I could see to lift the clamp was to have an agent connect back and then either trim the metrics or raise the clamp level.

     

    Basically the clamp won't be lifted until the # of metrics is reduced below the clamp level or the clamp level is raised.

     

    Double check with Product Management on if this is how the design is.  I believe it is but get confirmation.

     

    Thanks,

    Matt