Metrics Have Same Colour and Symbol

[Michael Ball]

I have a metric grouping that reports on multiple metrics. The problem is, all metrics display in the same colour and symbol on the chart. I have tried deleting, copying, fiddling with the grouping but every time, the metrics appear with the same colour and symbol. Very confusing. The is 9.7.1 in the Workstation client.

 

it also appears on the dashboard the same way: colour and symbol are identical.

 

Any ideas??

 

Thanks,

 

Mike

[Hallett German]

Hi:

Can you please provide a screen shot as an example?

Thanks

Hal German

[Michael Ball]

There are two metrics but with the same symbol and colour. When looking at the graph, it is impossible to determine which metric is which.

[Hallett German]

Thanks for the screenshot. That should be sufficient for someone to provide an initial reply

[Legacy User]

I do not think I ever observed this. I just spent a few minutes looking at my 9.7.16.  Although it reminds me of another situation where i could not see a highlight because my monitor's resolution and color settings were off.  Did you or a friend try this another PC + monitor and get the same result?

[Michael Ball]

Yes, others have observed this as well.

[Matthew Muskaloon]

Hi,

 

They also have the same shape.  The only way that could happen is if the metric group has duplicate metrics.  Even though the parts are crossed out in red, that is what looks like is happening.   I would look at your regex on your metric group.

 

Another way this could happen is if you have 2 agents of the same exact name from the same exact server and app.

 

Regards,
Matt

[Michael Ball]

They are separate metrics. You can click them on and off separately . For example, the two tall points (3 value) report to the first metric and the trailing smaller points (1 value) report to the second metric.If I copy the metric grouping and separate the two metrics into their own (single metric) grouping, they still both have the same colour and shape.

 

Is there any way to change the colour or shape  manually?

[Matthew Muskaloon]

No, the shape and color cannot be changed.

 

Please open a support case on this.  There should be no 2 metrics like that.

[Anon Anon]

Yes looking at the metric paths one has 6043A and other has 6044A so they are distinct\unique metrics and shouldn't be painted with same color.

If possible try restarting EM\Workstation and see if it helps, if you have already done so in the past then open a support issue as this seems like a bug that needs to be investigated deeper.

 

Regards,

Kulbir.

[Michael Ball]

Recycling the EM and workstation did not work. And yes, as Kulbir has pointed out, those are separate metrics. I'll open a case with CA.

 

Thanks,

 

Mike

[Michael Ball]

here is an example with both metrics and then each metric separately.

 

[Matthew Muskaloon]

It would be more helpful to have the full metric paths in the screenshots.  Then we can tell where they're coming from.