Failure To Launch Introscope Workstation Over VPN (Slow Connection Issue?)

[paimon.soror]

Hi All;

 

Wondering if anyone has had this issue in their environment.  We are currently running Introscope Workstation 9.7.x.  The workstation launches fine for our users who are on the business LAN, but, we have an issue for some of our users who are on a remote connection.  Seems that after the authentication process, the Workstation fails to load.

 

Support had mentioned that the issue was related to the number management modules and dashboards we have, and suggested increasing our Workstation timeout.  We tried 10 minutes but that didn't seem to help.

 

Has anyone else run into this issue?

[Haruhiko Davis]

I would recommend those users to install the workstation locally (if they are admins or users who will be working on management modules), or use ATC/WebView.

[paimon.soror]

Hi Haruhiko;

 

Thanks for the suggestion.  To give this a test, I connected to my corporate network through VPN and verified that I wasn't able to launch the Introscope Workstation client.

 

I then took your suggestion and installed the workstation locally.

 

Seems to be doing the same thing

 

Heres the interesting thing that I noticed when watching the process w/ Process Explorer...

 

 

Looks like after about 3 minutes, the I/O completely dies.  (Dont mind the private bytes, I increased the heap size to 1024mb)

[Haruhiko Davis]

Where did you install the workstation? If you installed in "Program Files (x86)", you need to give your shortcut "run as admin".

Right-click on the shortcut and choose Properties => Shotcut => Advanced => Run as administrator. Check the box and save the setting.

Start workstation again and let us know if it works.

[paimon.soror]

Yes I installed it in the default location (Program Files x86).  Just gave it a shot with administrative rights, doesn't look like that made any difference.

[Lynn Williams]

Hi Paimon,

You could try to enable DEBUG logging in the WAS_HOME\config\IntroscopeWorkstation.properties to see if the WS_HOME\logs\IntroscopeWorkstation.log file will give more idea of root cause i.e. just replace INFO with DEBUG on this line

log4j.logger.Workstation=DEBUG, console, logfile

 

Regards,

 

Lynn

[paimon.soror]

One step ahead of ya :) unfortunately it doesn't create any logs!

 

Ah looks like i forgot to add the 'logfile' appender to the line.  I'll give that a shot tomorrow and will report back!  Thanks!

[Lynn Williams]

Hi Paimon,

Any progress?

Thanks

Lynn

[paimon.soror]

Hi Lynn;

 

This is one of those "of course" scenarios right now lol. Once I enabled logging, I haven't had an issue loading the local installed client.  I dont see why the logging would "fix" it, so I am not declaring success yet.  I have a few other users enabling logging, and we are going to gather some information and post back.  Thanks for checking in!!

[Junaidw]

Hi are you using same workstation version as you EM has????

[Lynn Williams]

Good point - EM & Workstation versions must match.

In this case I had assumed Paimon already had them matched up because the Workstation was working on the business LAN.

[paimon.soror]

Yep same versions.

[Steve_Oak]

Are you using WebStart? If so you might want to play with the initial JVM setting for WorkStation WebStart. The default is to start with a low of 64 and a high of 512.

 

<EM_HOME>\product\enterprisemanager\plugins\com.wily.introscope.workstation.

 

webstart_9.7.0\WebContent\jnlpworkstation.jsp

 

 

 

<j2se version="1.6*&1.6.0_05+"

 

java-vm-args="-Xms64m -Xmx512m -Dsun.java2d.noddraw=true"

 

href="http://java.sun.com/products/autodl/j2se"/>

 

 

 

I have bumped mine up to 256 and 812 (I tried 1024 but had issues with some workstation)

 

You will have to have user clear their JAVA caches.

 

If you are using the Downloaded Workstation you can find the same parms in the WS directory...

 

See if that helps

 

 

 

[RazMan]

I am using the WebStart and have the same issue over VPN.  However, once I enable VERBOSE or DEBUG logging, the client typically loads.

 

I did capture this on one failure however.

 

 

10/27/15 06:52:02 PM EDT [WARN] [Workstation.IsengardObjectInputStream] 10/27/15 06:52:02 PM EDT [DEBUG] [Workstation] Caught IO Exception while deserializing object. Stream probably corrupt. Last deserialized class: com.wily.introscope.spec.server.ColorWrapper java.io.EOFException at java.io.DataInputStream.readUnsignedShort(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:993) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.introscope.spec.server.ESEWidget.readExternal(ESEWidget.java:413) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.introscope.spec.server.descriptor.ESEDashboardDescriptor.readExternal(ESEDashboardDescriptor.java:408) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.introscope.spec.server.beans.WireConstruct.readExternal(WireConstruct.java:78) at com.wily.introscope.spec.server.beans.DomainAwareTrackedConstruct.readExternal(DomainAwareTrackedConstruct.java:40) at com.wily.introscope.spec.server.beans.BundledTrackedConstruct.readExternal(BundledTrackedConstruct.java:43) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readArrayList(IsengardObjectInputStream.java:872) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:997) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.isengard.messageprimitives.MethodCallMessage.readExternal(MethodCallMessage.java:133) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IncomingMessageDeliveryTask.deliverNextMessage(IncomingMessageDeliveryTask.java:80) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.receiveIncomingMessages(IncomingRouteConnector.java:170) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.doTask(IncomingRouteConnector.java:89) at com.wily.isengard.util.thread.AThreadedExecutable.run(AThreadedExecutable.java:192) at java.lang.Thread.run(Unknown Source) 10/27/15 06:52:02 PM EDT [WARN] [Workstation.IsengardObjectInputStream] 10/27/15 06:52:02 PM EDT [WARN] [Workstation.IsengardObjectInputStream] 10/27/15 06:52:02 PM EDT [WARN] [Workstation.IsengardObjectInputStream] 10/27/15 06:52:02 PM EDT [DEBUG] [Workstation] Caught IO Exception while deserializing object. Stream probably corrupt. Last deserialized class: com.wily.introscope.spec.server.ColorWrapper java.io.EOFException at java.io.DataInputStream.readUnsignedShort(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:993) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.introscope.spec.server.ESEWidget.readExternal(ESEWidget.java:413) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.introscope.spec.server.descriptor.ESEDashboardDescriptor.readExternal(ESEDashboardDescriptor.java:408) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.introscope.spec.server.beans.WireConstruct.readExternal(WireConstruct.java:78) at com.wily.introscope.spec.server.beans.DomainAwareTrackedConstruct.readExternal(DomainAwareTrackedConstruct.java:40) at com.wily.introscope.spec.server.beans.BundledTrackedConstruct.readExternal(BundledTrackedConstruct.java:43) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readArrayList(IsengardObjectInputStream.java:872) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:997) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.isengard.messageprimitives.MethodCallMessage.readExternal(MethodCallMessage.java:133) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IncomingMessageDeliveryTask.deliverNextMessage(IncomingMessageDeliveryTask.java:80) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.receiveIncomingMessages(IncomingRouteConnector.java:170) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.doTask(IncomingRouteConnector.java:89) at com.wily.isengard.util.thread.AThreadedExecutable.run(AThreadedExecutable.java:192) at java.lang.Thread.run(Unknown Source) 10/27/15 06:52:02 PM EDT [WARN] [Workstation.IsengardObjectInputStream] 10/27/15 06:52:02 PM EDT [DEBUG] [Workstation.IncomingMessageDeliveryTask] Unexpected end of stream while reading from node at: Socket Transport connected with Socket[addr=/<>,port=5001,localport=61933] java.io.EOFException at java.io.DataInputStream.readUnsignedShort(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:993) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.introscope.spec.server.ESEWidget.readExternal(ESEWidget.java:413) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.introscope.spec.server.descriptor.ESEDashboardDescriptor.readExternal(ESEDashboardDescriptor.java:408) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.introscope.spec.server.beans.WireConstruct.readExternal(WireConstruct.java:78) at com.wily.introscope.spec.server.beans.DomainAwareTrackedConstruct.readExternal(DomainAwareTrackedConstruct.java:40) at com.wily.introscope.spec.server.beans.BundledTrackedConstruct.readExternal(BundledTrackedConstruct.java:43) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readArrayList(IsengardObjectInputStream.java:872) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readSerializable(IsengardObjectInputStream.java:997) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:368) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:389) at com.wily.isengard.messageprimitives.MethodCallMessage.readExternal(MethodCallMessage.java:133) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readIsengardDataObject(IsengardObjectInputStream.java:825) at com.wily.isengard.postofficehub.link.v1.IsengardObjectInputStream.readObject(IsengardObjectInputStream.java:347) at com.wily.isengard.postofficehub.link.v1.IncomingMessageDeliveryTask.deliverNextMessage(IncomingMessageDeliveryTask.java:80) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.receiveIncomingMessages(IncomingRouteConnector.java:170) at com.wily.isengard.postofficehub.link.v1.IncomingRouteConnector.doTask(IncomingRouteConnector.java:89) at com.wily.isengard.util.thread.AThreadedExecutable.run(AThreadedExecutable.java:192) at java.lang.Thread.run(Unknown Source) 10/27/15 06:52:02 PM EDT [VERBOSE] [Workstation.PostOfficeHub] Disconnected From: Node=Server, Address=/<>:5001, Type=socket