DX Application Performance Management

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Memory is not released! (Memória não é liberada)

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  • 1.  Memory is not released! (Memória não é liberada)

    Posted 06-15-2016 03:58 PM

    I have two Collectors and MOM,

     

    When I has generated the report through the Report Template, the collectors use a lot of RAM. After generating the report, I have waited 10 minutes, but the memory was not released. And when I'll generate the next report, the memory is all consumed and the following error occurs:

    Error during generate report.

     

    I have 40+ agents and each Collector has: 16G RAM, 13G Heap, 2048m PermGen.

    ================================================================================

     

    Eu tenho dois Coletores e MOM,

    Quando gero relatório por meio do Report Template, os coletores de usam uma grande quantidade de memória RAM. Depois de gerar o relatório, eu esperei 10 minutos, mas a memória não foi liberada. E quando vou gerar o próximo relatório, a memória é toda consumida e ocorre o seguinte erro:

    Erro durante a geração do relatório.

     

    Eu tenho mais de 40 agentes e cada coletor tem: 16G RAM, 13G Heap, 2048M PermGen.



  • 2.  Re: Memory is not released! (Memória não é liberada)

    Posted 06-15-2016 04:35 PM

    Hi Henrique:

    Some questions:

    - What release are you running for the EMs and the agents (For the majority).

    - How many collectors do you have? What operating are they?

    - Is this a recent issue with this report or has it happened before?

    - Are they Java or .Net agents mostly or a mix?

    - Can you provide details on the type of report that you  are running?

     

    i do not see the error message above in Portuguese or English.



  • 3.  Re: Memory is not released! (Memória não é liberada)

    Posted 06-16-2016 05:09 PM

    Hi Hallett

     

    Answers:

    1- version 10.1.0.15

    2- two collectors

    3- Has it happened before

    4- Java

    5- several metrics

     

    The error is: error generating the report!

     

    Thanks



  • 4.  Re: Memory is not released! (Memória não é liberada)

    Posted 06-16-2016 09:43 AM

    Hi Henrique,

     

    To add to Hal's questions,

     

    1. What are you including in the report?

    2. Does this happen with all reports or just this one?

    3. If you create a copy of that report and remove some elements, does the problem go away?

     

    Thanks,
    Matt



  • 5.  Re: Memory is not released! (Memória não é liberada)

    Posted 06-16-2016 05:03 PM

    Hi Musma03

     

    Answers:

     

    1-There are several metrics, including some not appear because it exceeds the limit.

    2-the problem is most likely because the memory. When generate the first report, the consumption of machine memory increases and then is not released, and when I generate the next report the error occurs (error generating the report).

    3-I believe that has a lot of data, and if I make a copy and remove some elements might even solve. But the problem is the memory that is not released.

     

    Thanks!



  • 6.  Re: Memory is not released! (Memória não é liberada)
    Best Answer

    Posted 06-17-2016 09:55 AM

    Hi Henrique,

     

    Thanks for the info.  Can you share a screenshot of where you see the memory not being released?  My third point above was to see what was causing the memory to not be released.  If it is a lot of data in the report, then that would be what is causing it. 

     

    But if you could show us 2 screenshots of the memory before you generate the report and after you generate the report that would help.

     

    Thanks,
    Matt



  • 7.  Re: Memory is not released! (Memória não é liberada)

    Posted 06-20-2016 04:16 PM

    Hi Henrique

       I am marking as answered since we have not heard back from you. It would be best to open a case providing the screenshot that Matt requested

     

    Thanks

    Hal German