Hi Poh Chie ,
1) Ensure that introscope settings are configured in CEM console. There is a 'Introscope settings' tab in CEM UI.
2) Ensure that RTTM service is in 'Running'state
- In the administrator console, select Setup, Services.
- Click TIM Collection Service.
The TIM Collection Services pane appears. - Verify that the RTTM Collection Service is running and the TIMs are enabled.
3) Configure CA CEM as a virtual agent.
1. In <EM_HOME>/<MOM_HOME> , edit the agent_clusters.xml and uncomment the CEM agent portions.
4) May be a restart of EM will be helpful. Then in Investigator , check if you can see CEM agent node (on top of the Investigator tree) and also a node having your TIM Collector hostname , under which you will be able to see Business Service you created in CEM.
Geethu