CA APM Webview

[Anon Anon]

Hi There,

 

Can you please let me know what this issue mean.

 

[ERROR] [WebServer.RemoteClientConnectionManager] Unable to connect to EM uktul0XXXXX.comlive.ukroi.tesco.org:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory - java.util.concurrent.RejectedExecutionException: Task com.wily.introscope.client.ConnectionListenerList$5@4b92b618 rejected from java.util.concurrent.ThreadPoolExecutor@cf1086b[Shutting down, pool size = 1, active threads = 1, queued tasks = 0, completed tasks = 2]

 

 

4/18/16 01:00:02.419 AM BST [INFO] [WebView] The WebView application has successfully stopped.

4/18/16 01:00:02.427 AM BST [ERROR] [WebView]

 

 

java.lang.NullPointerException

        at com.wily.introscope.webapps.common.ConsoleBridge.getSafeModuleFeedback(ConsoleBridge.java:863)

        at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager.teardown(ModelManager.java:354)

        at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager.valueUnbound(ModelManager.java:345)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.unbindValue(AbstractSessionManager.java:1129)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.doInvalidate(AbstractSessionManager.java:969)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.invalidate(AbstractSessionManager.java:939)

        at org.mortbay.jetty.servlet.HashSessionManager$Session.invalidate(HashSessionManager.java:544)

        at org.mortbay.jetty.servlet.HashSessionManager.invalidateSessions(HashSessionManager.java:338)

        at org.mortbay.jetty.servlet.AbstractSessionManager.doStop(AbstractSessionManager.java:214)

        at org.mortbay.jetty.servlet.HashSessionManager.doStop(HashSessionManager.java:97)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.servlet.SessionHandler.doStop(SessionHandler.java:126)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.handler.HandlerWrapper.doStop(HandlerWrapper.java:142)

        at org.mortbay.jetty.handler.ContextHandler.doStop(ContextHandler.java:591)

        at org.mortbay.jetty.webapp.WebAppContext.doStop(WebAppContext.java:527)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.handler.HandlerCollection.setHandlers(HandlerCollection.java:87)

        at org.mortbay.jetty.handler.ContextHandlerCollection.setHandlers(ContextHandlerCollection.java:147)

        at org.mortbay.jetty.handler.HandlerCollection.removeHandler(HandlerCollection.java:206)

        at org.mortbay.jetty.Server.removeHandler(Server.java:608)

        at com.wily.webserver.WebServerUtilities.shutdownJettyServer(WebServerUtilities.java:213)

        at com.wily.introscope.webview.server.IntroscopeWebView.orderlyShutDownSyncQuiet(IntroscopeWebView.java:511)

        at com.wily.introscope.webview.server.IntroscopeWebView.orderlyShutDownSync(IntroscopeWebView.java:472)

        at com.wily.introscope.webview.server.IntroscopeWebView.access$3(IntroscopeWebView.java:467)

        at com.wily.introscope.webview.server.IntroscopeWebView$ShutdownManager.run(IntroscopeWebView.java:565)

4/18/16 01:00:02.447 AM BST [INFO] [WebView] Logout     Guest

4/18/16 01:00:02.447 AM BST [ERROR] [WebView]

 

 

java.lang.NullPointerException

        at com.wily.introscope.webapps.common.ConsoleBridge.getSafeModuleFeedback(ConsoleBridge.java:863)

        at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager.teardown(ModelManager.java:354)

        at com.ca.apm.introscope.workstation.webapp.server.models.ModelManager.valueUnbound(ModelManager.java:345)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.unbindValue(AbstractSessionManager.java:1129)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.doInvalidate(AbstractSessionManager.java:969)

        at org.mortbay.jetty.servlet.AbstractSessionManager$Session.invalidate(AbstractSessionManager.java:939)

        at org.mortbay.jetty.servlet.HashSessionManager$Session.invalidate(HashSessionManager.java:544)

        at org.mortbay.jetty.servlet.HashSessionManager.invalidateSessions(HashSessionManager.java:338)

        at org.mortbay.jetty.servlet.AbstractSessionManager.doStop(AbstractSessionManager.java:214)

        at org.mortbay.jetty.servlet.HashSessionManager.doStop(HashSessionManager.java:97)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.servlet.SessionHandler.doStop(SessionHandler.java:126)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.handler.HandlerWrapper.doStop(HandlerWrapper.java:142)

        at org.mortbay.jetty.handler.ContextHandler.doStop(ContextHandler.java:591)

        at org.mortbay.jetty.webapp.WebAppContext.doStop(WebAppContext.java:527)

        at org.mortbay.component.AbstractLifeCycle.stop(AbstractLifeCycle.java:76)

        at org.mortbay.jetty.handler.HandlerCollection.setHandlers(HandlerCollection.java:87)

at org.mortbay.jetty.handler.ContextHandlerCollection.setHandlers(ContextHandlerCollection.java:147)

        at org.mortbay.jetty.handler.HandlerCollection.removeHandler(HandlerCollection.java:206)

        at org.mortbay.jetty.Server.removeHandler(Server.java:608)

        at com.wily.webserver.WebServerUtilities.shutdownJettyServer(WebServerUtilities.java:213)

        at com.wily.introscope.webview.server.IntroscopeWebView.orderlyShutDownSyncQuiet(IntroscopeWebView.java:511)

        at com.wily.introscope.webview.server.IntroscopeWebView.orderlyShutDownSync(IntroscopeWebView.java:472)

        at com.wily.introscope.webview.server.IntroscopeWebView.access$3(IntroscopeWebView.java:467)

        at com.wily.introscope.webview.server.IntroscopeWebView$ShutdownManager.run(IntroscopeWebView.java:565)

 

Thanks

[Matthew Muskaloon]

Hi,

 

Please upload the following to here.

 

1. Entire webview log file

2. Webview properties file

3. EM properties file

 

Regards,
Matt

[pivst01]

Hi Manjunatha, could you please let me know what the root cause was and how you fixed this issue (as we see the same error messages)?

 

thank you, stefan

[Legacy User]

Hello,

 

Can someone tell us how to resolve this problem?.

 

Thanks,

 

Henry.-

[Hallett German]

Hi Henry:

Without the logs showing the full exception, we will be unable to tell. Please open a case with the appropriate logs if seeking a solution.

 

Thanks

Hal German

[Haruhiko Davis]

Without all of the error details, I would suspect that you may need to configure the concurrency pooling in IntroscopeEnterpriseManager.properties.

 

Has this been done?

 

transport.outgoingMessageQueueSize=6000

transport.override.isengard.high.concurrency.pool.min.size=10

transport.override.isengard.high.concurrency.pool.max.size=10

 

[Legacy User]

Hello,

 

This is the message:

 

4/10/17 09:07:46.336 AM COT [ERROR] [WebServer.RemoteClientConnectionManager] Unable to connect to EM ***.5.0.***:5000,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory - java.util.concurrent.RejectedExecutionException: Task com.wily.introscope.client.ConnectionListenerList$5@2aca6a38 rejected from java.util.concurrent.ThreadPoolExecutor@2ef5ebb9[Shutting down, pool size = 1, active threads = 1, queued tasks = 0, completed tasks = 2]
4/10/17 09:07:46.336 AM COT [VERBOSE] [WebServer.RemoteClientConnectionManager] Unable to connect to EM
java.util.concurrent.RejectedExecutionException: Task com.wily.introscope.client.ConnectionListenerList$5@2aca6a38 rejected from java.util.concurrent.ThreadPoolExecutor@2ef5ebb9[Shutting down, pool size = 1, active threads = 1, queued tasks = 0, completed tasks = 2]
    at java.util.concurrent.ThreadPoolExecutor$AbortPolicy.rejectedExecution(ThreadPoolExecutor.java:2047)
    at java.util.concurrent.ThreadPoolExecutor.reject(ThreadPoolExecutor.java:823)
    at java.util.concurrent.ThreadPoolExecutor.execute(ThreadPoolExecutor.java:1369)
    at com.wily.introscope.client.ConnectionListenerList.forEachConnectionObserverDoAsync(ConnectionListenerList.java:117)
    at com.wily.introscope.client.ConnectionListenerList.fireConnected(ConnectionListenerList.java:63)
    at com.wily.introscope.client.AConnectionManager.fireConnected(AConnectionManager.java:160)
    at com.wily.introscope.client.AConnectionManager.access$3(AConnectionManager.java:157)
    at com.wily.introscope.client.AConnectionManager$IsengardClientCallback.connectedToIsengardServer(AConnectionManager.java:236)
    at com.wily.isengard.api.IsengardClient.connect(IsengardClient.java:207)
    at com.wily.isengard.api.IsengardClient.connect(IsengardClient.java:145)
    at com.wily.introscope.client.AConnectionManager.connect(AConnectionManager.java:111)
    at com.wily.introscope.webview.server.RemoteClientConnectionManager.tryConnection(RemoteClientConnectionManager.java:221)
    at com.wily.introscope.webview.server.RemoteClientConnectionManager.isConnected(RemoteClientConnectionManager.java:174)
    at com.wily.introscope.client.AConnectionManager.getMainPO(AConnectionManager.java:258)
    at com.wily.introscope.console.thornhill.manager.nexus.WebViewNexusManager.releaseSessionToken(WebViewNexusManager.java:121)
    at com.wily.introscope.console.thornhill.manager.nexus.WebViewNexusManager.clearSessionToken(WebViewNexusManager.java:107)
    at com.wily.introscope.console.thornhill.manager.nexus.WebViewNexusManager.access$1(WebViewNexusManager.java:99)
    at com.wily.introscope.console.thornhill.manager.nexus.WebViewNexusManager$ConnectionListener.disconnected(WebViewNexusManager.java:463)
    at com.wily.introscope.client.ConnectionListenerList$4.doAction(ConnectionListenerList.java:99)
    at com.wily.introscope.client.ConnectionListenerList$ConnectionListenerObserverAction.doAction(ConnectionListenerList.java:130)
    at com.wily.util.ObserverTracker.forEachObserverDo(ObserverTracker.java:62)
    at com.wily.introscope.client.ConnectionListenerList$5.run(ConnectionListenerList.java:113)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at java.lang.Thread.run(Thread.java:745)

 

I clarify that telnet works over ip address ***.5.0.*** and the port 5000. I have access to the WebView and Team Center only for two minutes, after that the linux console show me this:

Problem while starting WebView server. Please check .../logs/IntroscopeWebViewConsle.log for details.

 

Thanks,

 

Henry.-

[Gnanawathy Hareendran]

Is it configure over https? http port defined in the webview properties file or of the https port defined in the jetty config file.

Make sure its configured correctly.

https://communities.ca.com/message/241938218

-Yanna

[Hallett German]

Hi Henry:

    Two suggestions have been provided. Please let us know if they were helpful. If the issue is still unresolved, please open a case . You may post the resolution to help others that may have this issue.

 

Hal German

[Legacy User]

Hello pals,

 

I have done the two suggestions. But the issue is still unresolved, I have open a case, If I achieve a solution I will update this post.

 

Thanks,

 

Henry

[Hallett German]

Thanks Henry. Look forward to hearing of your progress

[Manish Parikh]

I am interested as well as to what the issue is and how to resolve it.

 

Thanks AngelicaHerrenoGomez

[coqca01]

Hi  Muniramaiah Manjunatha,

 

Were you able to solve this issue?

 

Thanks

[coqca01]

One more thing, this problem occurs when you start the WebView by the script WVCtrl.sh, via nohup this same problem does not occur.