After Fresh installation of TIM packet data is not capturing on TIM UI

[sangameshk]

Previously the TIM 9.5 was installed and after that we have installed the TIM 10.0 version freshly.

 

In the previous version we are able to see the packet data.Now i'm not able to see the Packet data on TIM UI in TIM 10.0.

 

OS: Redhat 6.6 we are using.

 

Can you please help me out to resolve the issue.

 

Thanks,

Sravanthi.Y

[Hallett German]

Hi: What message are in your apmpacket and tim log on starting. Is there an interface in your interfacefilters.xml? What do the install logs show?

[sangameshk]

Hello:

Yeah one interface is there o\in interfacefilters.xml (eth1).

In apmpacket log im able to see "

**ERROR: NetworkManager: eth1: pcap_dispatch failed: The interface went down

Thu Mar 17 15:58:21 2016 21894   NetworkManager: eth1: thread exiting

Thu Mar 17 16:38:47 2016 21894   CommServer: received unconfig request from client tim

Thu Mar 17 16:38:47 2016 21894   ClientManager: deleting client "tim"

Thu Mar 17 16:38:47 2016 21894   ClientManager: #clients: 0

Thu Mar 17 16:38:47 2016 21894   ClientManager: deleting client config file /TIM/CA/APM/apmpacket/config/clients/tim

Thu Mar 17 16:38:47 2016 21894  "

In TIM logs:

"Trace: w0: [172.16.11.154]:60530->[172.16.11.163]:80 ignored because it is not handled by this worker

Wed Apr 13 12:04:20 2016 25167   Trace: w3:   Param: HTTP   Req  referer = https://117.239.56.125/authn/FormAuth/AuthenticationHandler.

Wed Apr 13 12:04:20 2016 25161   Trace: w1:   Param: HTTP   Req  User-Agent = Java/1.7.0_21.

Wed Apr 13 12:04:20 2016 25158   Trace: w0: [172.16.11.154]:60531->[172.16.11.163]:80 ignored because it is not handled by this worker

Wed Apr 13 12:04:20 2016 25164   Trace: w2: [172.16.11.154]:60528->[172.16.11.163]:80 ignored because it is not handled by this worker

Wed Apr 13 12:04:20 2016 25158   Trace: w0: [10.25.1.23]:57030->[172.16.11.198]:8080 ignored because it is not handled by this worker"

 

Thanks.

[Hallett German]

Hi: It appears that you are capturing traffic per the TIM logs on worker 1 and worker 3. If you have not already, please open a case to analyze further as to the root cause Thanks Hal German

[sangameshk]

Hello ,

 

This issue got resolved.

 

RCA: protocolstats  and protocolstats1 files are not having the execution permissions.

So we have given the permissions the issue got resolved.

drwxr-xr-x 2 root   root       4096 May 20 00:10 protocolstats

drwxr-xr-x 2 root   root       4096 May 20 00:10 protocolstats1

 

Thanks,

Sravanthi.Y