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Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

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  • 1.  Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Posted 06-30-2016 05:00 AM

    We have installed SiteMinder Manager 12.0.4 and we have deployed CAWilySiteMinderManager_12.0.4.0_Unix_EM.tar in EM server. All the Policy Server Connection status metric is showing in Wily workstation, but keystore and user store related metrics are not showing, like Response time, error etc.

    Any suggestion?



  • 2.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Broadcom Employee
    Posted 06-30-2016 05:18 AM

    The Policy Server Connection Status is determined by perl scripts running in the EPAgent that reports data to the Enterprise Manager.

    The metrics about User Store / Key Store are reported by using the Introscope Event Handler which writes the data into a shared memory segment that we read from to send the metrics across.

     

    So I would check if you have any errors about the event handler not loading - if so, check the environment variables of the Policy Server, look for the variables defined in smm_env.sh to confirm they have been loaded.

     

    Also run

    ./IntroscopeNativeDataReporter.sh -list

     

    from the SiteminderManager install, see if there is anything attached, any metric showing there. If you see attached as 0, it means the plugin/event handler isn't loading correctly.

     

    Also run ./IntroscopeNativeDataReporter.sh -debug and leave it for a few minutes then do

    ./IntroscopeNativeDataReporter.sh -debugOFF  and check for any metrics or error messages in IntroscopeAPI.log, which will be in the /data folder of SiteminderManagerAgent.

     

    All of that would be leading you to a support case, more than something that can be figured out over community.

     

    There is also a newer integration available for download (CA Application Performance Management for CA Single Sign-On (CA APM for CA SSO) - MULTI-PLATFORM version 13, which has a slightly different mechanism, if you are only just starting out with this integration, you might consider this option too - it avoids the use of shared memory segment which has sometimes led to problems with the previous integration architecture.



  • 3.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Posted 06-30-2016 05:39 AM

    Hi David,

    I checked in xpsConfig logs that Event Handler is getting loaded.

    [3636/2436][Thu Jun 23 2016 09:59:06][SmEventWedge.cpp:318][LateInit][INFO][sm-xpsxps-06860] Event handler library loaded: "E:\Program Files (x86)\CA\siteminder\bin\EventIntroscopeprovider.dll"

    We have Policy Server in Windows and EM in Linux.

    Only "Policy Server Status" metric is showing, remaining are not showing:

    like

    Policy Server Response Time

    Policy Server Backend Databse Response Time

    Policy Server Load

    Policy Server Backend Databse Load

    Policy Server Error

    Policy Server Backend Databse Errors.

     

    We are using CA APM 9.5.6 and SiteMinder(SSO) r12.52 SP1, in this case, can we use CA APM for CA SSO?



  • 4.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Broadcom Employee
    Posted 06-30-2016 05:48 AM

    Hi,

    The new integration requires the EPAgent that has a REST interface and that only came in at version 9.7.1, so that would not be compatible with 9.5.6 EM.

    We can still investigate the problem with your release of the integration, if you can follow the remaining steps and get a case open, one of us in support will be able to assist further.

    Actually one point I overlooked, please check the libIntroscopeNativeDataAPI.so file in the SiteminderManager installation and compare it to the same file in Policy Server lib folder.

    Basically the file in Policy Server lib has to be the same as the one in the SIteminderManager installation, so if there is any obvious difference in timestamp or size (or checksum), please copy the library from SiteminderManager into the Policy Server install.

    Thanks,

    David



  • 5.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Posted 06-30-2016 07:18 AM

    Thanks David for information. I checked that libIntroscopeNativeDataAPI.dll was not present in PS lib folder, so i copied it from SiteminderManager, then restated PS, but issue persists only.

    We are checking for more before raising ca ticket. please let me know if you get any more.



  • 6.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Broadcom Employee
    Posted 06-30-2016 09:57 AM

    Hi Yadagiri:

       Please report end of today/early tomorrow where you are with this and if a case was opened.

    Thanks

    Hal German



  • 7.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing
    Best Answer

    Posted 06-30-2016 10:57 AM

    we have opened case#00445295 for this.



  • 8.  Re: Key Store, User Store metrics not showing in Wily though Policy Store metrics showing

    Broadcom Employee
    Posted 06-30-2016 11:09 AM

    Because a case was opened. Marking as closed. Please add the outcome/solution to this thread.