APM, ASM, Executive Insight New KBs for Dec 2015 -- 54 Published, 8 Updated, 26 Retired
New KBs
1. Not generating AutoProbe.log and IntroscopeAgent.log. TEC1050994
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1050994.aspx
2.Syntax to skip entire class packages TEC1591919
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1591919.aspx
3. Can you weight multiple User Groups for RTTM? TEC1124063
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1124063.aspx
4. Choosing TIM Trace Options TEC1281821
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1281821 .aspx
5. Monitors fail with Login Denied or Unauthorized errors TEC1313746
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1313746.aspx
6. Configuring OPMS Proxy After Installing OPMS TEC1188975
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1188975.aspx
7.How to customize the logo on Custom Reports TEC1993238
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1993238.aspx
8. Does APM 10.1 with bundled EEM run successfully under Java 8 (the default JRE for 10.1)? TEC1410599
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1410599.aspx
9. Missing MQ Metrics with Reason Code 2033 TEC1867354
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1867354.aspx
10. How to resolve java.lang.ClassNotFoundException: com.wily.introscope.agent.trace.hc2.EntryPoint Tracer error TEC1673692
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1673692.aspx
11. appmap tables are missing in the CEMDB postgres database TEC1665089
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1665089.aspx
12. No Network Health Information in CEM defect details TEC1725293
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1725293.aspx
13. How to monitor the metrics by different browser's type in Metric Browser tree of Investigator with the BRTM enabled. TEC1845554
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1845554.aspx
14. When upgrading APM Enterprise Manager the EM installer does not recognise the current install folder as having an existing installation and does not provide the usual "upgrade" prompts TEC1508344
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1508344.aspx
15. How to uninstall .NET Agent from application. TEC1917505
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1917505.aspx
16. Unable to insert the snippet code automatically for HTML4 pages while Browser Agent (BRTM, CA APM BROWSER RESPONSE TIME MONITOR) installed and the Snippet Insertion enabled. TEC1870315
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1870315.aspx
17. After implementing SSL on Postgres server and modifying EM tess-db-cfg.xml file to have 'ssl=true' in the url the EM connection to the APM DB fails (Connections could not be acquired from the underlying database) TEC1302071
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1302071.aspx
18. How are the CEM stats percentile values displayed in CEM reports and graphs calculated. TEC1093677
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1093677.aspx
19. All collectors are visible in Workstation Investigator & WebView but some are missing under CEM Setup/Services/Service Configuration & EM Configuration. TEC1302071
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1786855.aspx
20. After upgrading from 9.1 to 9.7 "CEM|TESS Agent" (RTTM/BtStats) metrics have stopped appearing in the Investigator and EM running Tim Collection Service shows an error trying to start the BtStatsPollTask 'query did not return a unique result: 2' TEC1222728
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1222728.aspx
21. Disable Load Balancing TEC1937611
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1937611.aspx
22. After the EM and Webview upgrade, webview home page is not displaying any information TEC1268538
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1268538.aspx
23. Team Center - How to improve the navigation in the map, creating custom perspectives? TEC1398545
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1398545.aspx
24. What is the process to integrate SAP Solution Manager (SOLMAN) 7.1 with Introscope? TEC1546123
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1546123.aspx
25 Agent 10.1 fails to connect to the Enterprise Manager TEC1845855
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1845855.aspx
26. Including different methods to a trace group TEC1978454
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1978454.aspx
27. Cannot Activate Monitors within a Folder in ASM TEC1469352
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1469352.aspx
28. How Do "immediate" Alert Notifications Work? TEC1215747
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1215747.aspx
29. Seeing SSL Decode failures with correct private keys and supported SSL cipher suites. TEC1122441
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1122441.aspx
30. .NET Agent not visble after install "registry error" TEC1161706
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1161706.aspx
31. How do I collect metrics on overloaded methods? TEC1821266
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1821266.aspx
32. Smartstor tool Heap space problem TEC1935591
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1935591.aspx
33. How to filter all the errors that contain specific words or strings in the Error Message file using the Query Event viewer? TEC1634695
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1634695.aspx
34. After configuring the Java agent with Atlassian Confluence Wiki applicaiton, some of the Confluence plugins are not working as expected. TEC1008211
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1008211.aspx
35. Unable to launch Webstart unless the browser was being run as Administrator TEC1594505
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1594505.aspx
36. 'Error deleting remote file' messages in Tim Collector log Seeing and removing TEC1137183
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1137183.aspx
37. addressing arrival buffer full error TEC1764092
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1764092.aspx
38. Why are my dashboard properties in the workstation's management module editor not saving? TEC1395051
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1395051.aspx
39.How do I monitor PermGen (-XX:MaxPermSize) bytes in use/total, etc in WebLogic environment? TEC1161668
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1161668.aspx
40. Using Persistent Collections to create external database connection for reporting. TEC1521038
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1521038.aspx
41. How Many API Credits does the APM Cloud Monitor Agent use? TEC1905514
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1905514.aspx
42. Apache Vulnerabilities involving CVE-2013-1896, and CVE-2013-2249 need Apache upgrade impacting CEM 9.5.3 TEC1932933
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1932933.aspx
43. How to configure the Enterprise Manager Failback mechanism in the Loadbalancing.xml? TEC1991965
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1991965.aspx
44.Info message: "[PO:WatchedAgentPO Mailman 4] [Manager] TransactionTrace arrival buffer full, discarding trace(s)" showing repeatedly in error logs.
TEC1584062
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1584062.aspx
45. Enabling the .NET Agent with SharePoint 2013 causes Exception code: 0xe0434352 TEC1078905
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1078905.aspx
46. WVCtrl Dependency Requirements TEC1805949
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1805949.aspx
47. Agent compatibility with ScJDBC3.5.11.jar TEC1113565
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1113565.aspx
48. Uncaught Exception error in collector post upgrade from 10.0.0.27 to 10.1.0.15 TEC1310095
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1310095.aspx
49. TIM upgrade when using foreign language TEC1429128
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1429128.aspx
50. APM 10.1: alert email showing localhost, resulting in an inaccessible link TEC1522786
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1522786.aspx
51.APM 10 Console Command Center installed but cannot be started TEC1990358
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1990358.aspx
52. Can I configure platform monitor on Z/Linux? TEC1598763
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1598763.aspx
53. How to use the CEM Webservices using SoapUI? TEC1141865
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1141865.aspx
54. APM 10.1 Java agent installer could not be started with Java 1.8 TEC1820862
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1820862.aspx
Updated KBs
1. No metrics in Webview TEC1013015
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1013015.aspx
2. Is it possible to customize the Subject line for Email Notification Alerts that are sent by APM\Introscope ? TEC1756803
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1756803.aspx
3. Error loading Agent.jar TEC1479465
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1479465.aspx
4. Why do I see "Unknown SQL" appearing in the Investigator? TEC616386
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC616386.aspx
5. How do I embed a WebView dashboard inside a web page or portlet without requiring user login? TEC534338
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC616386.aspx
6. Can I change the JMX polling period? TEC1149944
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1149944.aspx
7. Which APM CE (CEM) Recording Mechanism should I use? TEC600296
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC600296.aspx
8. How is the heuristic metric "IS Clamped" determined? TEC1783275
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1783275.aspx
Retired KBs (All WTG KBs)
1. TEC1638513
2. TEC1653831
3. TEC1829298
4. TEC1976264
5. TEC593334
6. TEC596478
7. TEC598948
8. TEC599821
9. TEC599823
10. TEC599997
11. TEC600004
12. TEC601427
13. TEC600960
14. TEC603645
15. TEC603646
16. TEC604900
17. TEC606014
18. TEC606596
19. TEC612906
20. TEC612914
21. TEC612920
22. TEC612652
23. TEC615284
24. TEC615285
25. TEC616517
26. TEC618921
27. TEC1927638