CA Support is investing heavily in refreshing our knowledge base by updating older knowledge docs, and adding new sources of knowledge that answer important technical questions about our products, provide description, root cause, and resolutions/workarounds to problems, and offer best practice suggestions about how users can maximize the value of our software.
I'd like to invite you to search our knowledge base next time you have a question or problem with CA Plex or 2E. There is a good chance that another customer has already asked the same question or had the same issue that you are having now - our knowledge base is the best self service resource about CA software products that you can find on the web. Of course, support engineers like me will be happy to assist you through our various channels (opening a support case, chat, or asking your question here in the community forum) in the event you cannot find an answer to your question or aviable solution to your problem in the Knowledge Base.
To search our knowledge base by product:
1. Point your web browser to http://ca.com/kb
2. Search for the name of the CA product (e.g. CA Automation Point) that you have a question about in the drop-down list.
3. Find and review the appropriate source of product information for your question or issue within the available content.