Devtest 10.6 Portal : Server error, can not authenticate user. Please make sure the Portal service is running.

[harika.gonela1]

Hello,

On Devtest 10.6 have started Portal and Registry components but getting below error while trying to login to portal url.
Server error, can not authenticate user. Please make sure the Portal service is running.

• Able to connect to registry
• Portal web page is loading 
• Portal logs are getting generated under tmp folder with no errors

Could you pleas suggest.

Regards,
Harika gonela.

[Sankar Natarajan]

HI Harika

          IF you observe the screenshot that you have shared, it doesnt show the Registry host name and port. Ideally it should be as shown below:

The absence of Registry URL indicates that the Lisa webserver that runs on 1505 port ran into some problems and most likely didnt start.

You can check this by opening the URL http://<Registry Hostname>:1505

If the web server is up and running, you should be able to see what is given below. In case if the web server is down, you may see a page not found kind of exception. In this case, please share your registry.log file for a quick check.

--

regards

Sankar Natarajan

[Vaibhav Jain]

Hi Harika,

The Portal issue is observed if the Portal service is not running or cannot connect to the Registry service to authenticate users.

I recommend to stop all the DevTest services, and then start them manually again. Also, wait for few minutes inbetween starting components. 

Thanks

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Regards,
Vaibhav Jain
Capgemini
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[harika.gonela1]

Thank you Vaibhav & Sankar,

Issue is due to multiple installations available on server. Resolved now. able to see portal page with registry name now.

Regards,
Harika Gonela.

[Vaibhav Jain]

Thanks for the update

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Regards,
Vaibhav Jain
Capgemini
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