Service Virtualization

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  • 1.  Unable to start Identity Access Manager service in 10.5

    Posted Sep 24, 2019 09:36 AM
    Hi All

    After upgrading Devtest 10.4 to 10.5 , not able to start IAM.
    This issue is occurring on Windows 10

    Error on the command prompt as below


    "
    Program Files\CA\DevTest\IdentityAccessManager\bin>IdentityAccessManager.exe
    IAM_HOME :D:\Program Files\CA\DevTest\IdentityAccessManager\
    Config server url not provided. Using properties from install location
    Sep 24, 2019 5:24:28 AM org.picketbox.plugins.vault.PicketBoxSecurityVault init
    INFO: PBOX00361: Default Security Vault Implementation Initialized and Ready
    Sep 24, 2019 5:24:28 AM org.picketbox.plugins.vault.PicketBoxSecurityVault init
    INFO: PBOX00361: Default Security Vault Implementation Initialized and Ready
    Sep 24, 2019 5:24:28 AM org.picketbox.plugins.vault.PicketBoxSecurityVault init
    INFO: PBOX00361: Default Security Vault Implementation Initialized and Ready
    Added iam.db.password to vault. Vault Entry: VAULT::IAM::IAM_DB_PASSWORD::1


    ==================================== WARNING ===================================

    | Embedded database is not recommended for client use. |

    | It is provided only for validation and demo purposes. |

    | For a production, we recommend you replace this with an external database. |

    ================================================================================



    ================== Configuring Datasource to use Embedded Database =============
    =====
    JAVA_HOME: d:\program files\ca\devtest\jre

    JAVA_OPTS: -Diam.db.vendor=h2 -Diam.keystore=D:\Program Files\CA\DevTest\IdentityAccessManager\certs/webreckeys.ks -Diam.keystore.password=${VAULT::IAM::IAM_KEYSTORE_PASSWORD::1} -Diam.truststore=D:\Program Files\CA\DevTest\IdentityAccessManager\certs/iam-truststore.ks -Diam.truststore.password=${VAULT::IAM::IAM_TRUSTS
    TORE_PASSWORD::1} -Diam.vault.enc.file.dir=D:\Program Files\CA\DevTest\IdentityAccessManager\vault/ -Diam.vault.enc.iteration.count=120 -Diam.vault.keystore.alias=vault -Diam.vault.keystore.password.masked=MASK-7DscHYCAzRJgjgpBba72IwRGfBaq4CFF70uETVutVDX -Diam.vault.keystore.salt=6zqH6N6p -Diam.vault.keystore.url=D:\Program Files\CA\DevTest\IdentityAccessManager\vault/vault.keystore

    Command: jboss-cli.bat --file=D:\Program Files\CA\DevTest\IdentityAccessManager\database/script/reset_datasource.cli

    Error: Could not find or load main class Files\CA\DevTest\IdentityAccessManager\certs.webreckeys.ks


    Error configuring Embedded Database
    Couldn't start IAM. Please check the above error messages.
    Exiting...

    "
    It would be much appreciated if any resolution.

    Thanks and regards
    Narasimha


  • 2.  RE: Unable to start Identity Access Manager service in 10.5
    Best Answer

    Broadcom Employee
    Posted Sep 24, 2019 11:44 AM
    HI Narasimha
                Please report a support case. This needs involvement of support team.

    -Sankar

    ------------------------------
    Sankar Natarajan
    Service Virtualization Product Engineering Team
    Broadcom
    ------------------------------



  • 3.  RE: Unable to start Identity Access Manager service in 10.5

    Posted Sep 25, 2019 01:19 AM
    Sankar ,
    Thank you very much.


  • 4.  RE: Unable to start Identity Access Manager service in 10.5

    Broadcom Employee
    Posted Sep 25, 2019 01:23 AM
    No worries. When you raise the ticket, please do mention that we had a discussion on this subject.

    ------------------------------
    Sankar Natarajan
    Service Virtualization Product Engineering Team
    Broadcom
    ------------------------------