CA Support having your Profile up-to-date will provide a quicker turnaround in resolving your issues.
Once you logon to CA Support Online, choose My Account.
Choose the PROFILE.
Choose CA Support.
Choose Edit, make your changes, then Save.
If you need to have your Site ID information updated, then call +1-800-225-5224.
If calling from outside North America:
Contact CA Support - CA Technologies