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Exception while connecting to TDM Portal from ARD

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  • 1.  Exception while connecting to TDM Portal from ARD

    Posted 04-16-2019 02:48 PM

    Hi,

     

    When I try to connect the TDM server from ARD, am getting the below exception. I faced the same issue earlier but then I got it fixed by restarting the TDM Portal server service. But is it something expected? Why do we need to restart the service every now and then.

     

    Could not log into the specified TDoD service with the specified user name and password.TDoD service reported the following error:

     

    Fault code 1: Connection refused

     

    Thanks

    Sethu



  • 2.  Re: Exception while connecting to TDM Portal from ARD

    Posted 04-17-2019 04:08 AM

    Hi,

       

        The ARD connection to TDM is via the CA TDoD Service, you normally get this error if the service is not running. Can you check that the service called "CA TDoD Service" on the portal server is running. If the service wont start you can review the log file for the service in this location  - C:\Grid-Tools\TDoD\TDoD_Service\logs\tdod.log

     

    Regards

    Keith



  • 3.  Re: Exception while connecting to TDM Portal from ARD

    Posted 04-17-2019 02:02 PM

    Thank you Keith, this helped. But this issue happened recently and we recycled the service. Not sure why is this happening again?



  • 4.  Re: Exception while connecting to TDM Portal from ARD
    Best Answer

    Posted 04-17-2019 04:14 PM

    Hi,

     

         Can you check the logs for the windows service for any errors that were reported around the time of the issue.

     

    regards

    keith