Test Data Manager

Tech Tip: TDoD- Error 2015 while testing server license

  • 1.  Tech Tip: TDoD- Error 2015 while testing server license

    Posted 01-16-2018 05:54 PM

    Our TDoD (Test Data on Demand) Service suddenly stopped. This is the error message we see in the log file from C:\Grid-Tools\TDoD\TDoD_Service\logs: 


    INFO GTWCFHost.GTWCFHost - Connection Provider: Oracle.DataAccess.Client 
    INFO GTWCFHost.GTWCFHost - Validating database connection 
    INFO GTWCFHost.GTWCFHost - Database Server Version: 11.2.0.4.0 
    INFO GTWCFHost.GTWCFHost - Database connection validated 
    INFO GTWCFHost.GTWCFHost - Initializing service instance... 
    INFO GTWCFHost.GTWCFHost - Validating License 
    FATAL GTWCFHost.GTWCFHost - Exception occurred while Testing Server Licence 
    FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service 
    FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_testing_licence_contact_support. Exception Message: Error 2015 while testing server licence! Please contact support. 
    FATAL GTWCFHost.GTWCFHost - Stack Trace: at GTWCFHost.GTWCFHost.OnStart(String[] args) 
    FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service host connection 
    FATAL GTWCFHost.GTWCFHost - Exception: Exception of type 'GT.TDMoD.Services.Common.BusinessException' was thrown. 

     

    To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1664512.html