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Tech Tip: Subset crashing after loading driver

  • 1.  Tech Tip: Subset crashing after loading driver

    Posted Jan 16, 2018 12:01 PM

    Upon launching Subset, the program crashes. This is the message I see in the log file:


    Loading Driver:com.microsoft.sqlserver.jdbc.SQLServerDriver 
    # A fatal error has been detected by the Java Runtime Environment: 
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000598def23, pid=7840, tid=0x00000000000045e8 
    # JRE version: Java(TM) SE Runtime Environment (8.0_121-b13) (build 1.8.0_121-b13) 
    # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.121-b13 mixed mode windows-amd64 compressed oops) 
    # Problematic frame: 
    # V [jvm.dll+0x13ef23] 



    We tried to copy the sqljdbc_auth.dll into the GT Datamaker directory folder, but we are still seeing the issue.


    To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1917297.html