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Tech Tip: TDoD: Getting a remote publish AD error

  • 1.  Tech Tip: TDoD: Getting a remote publish AD error

    Posted Jan 09, 2018 02:41 PM

    We recently moved to an Active Directory (AD) environment and we are no longer able to run publish job from Test Data on Demand (TDoD). We are still able to publish from Datamaker. The AD credentials running the Remote Publish service look correct and the TDoD service itself seems to be running well. 



    When running from TDoD, this is the error we see in the log files for the job:
    INFO GridTools.DataMaker.BatchProcessor.BatchProcessor - Setup infra for Executor in AD authnentication mode 
    INFO GridTools.DataMaker.BatchProcessor.BatchProcessor - Authenticating user: TDM-UAT\test
    ERROR GridTools.DataMaker.BatchProcessor.BatchProcessor - Exception occured while validating user 
    ERROR GridTools.DataMaker.BatchProcessor.BatchProcessor - Exception Message:The server is not operational. 
    ERROR GridTools.DataMaker.BatchProcessor.BatchProcessor - Error occured while calling gtgroupjobexecutor.exe 
    ERROR GridTools.DataMaker.BatchProcessor.BatchProcessor - Exception Message: Remote engine has decided to not process this job, because AD credential of the job are not correct. 


    To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1599247.html