When trying to start the Test Data on Demand (TDoD) service either in the Windows Services window or the TDoD Configuration Editor, I am receiving the following error message:
Starting TDoD Service TDoD Service status is currently set to Stopped TDoD Service status is currently set to Stopped Starting TDoD Service... Unable to start TDoD Service in specified interval. Please check service logs for any error
C:\Grid-Tools\TDoD\TDoD_Service\logs\tdod.log INFO GTWCFHost.GTWCFHost - Validating License INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery sSQL=select pk_gtrep_lic.f_get_clob (@lClobID) from gtrep_system INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery >> ExecuteReader INFO GT.TDMoD.Services.Security.Licence - ReturnServerLicence lsServerLicence is empty FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_testing_licence_contact_support. Exception Message: Error 101 while testing server licence! Please contact support. FATAL GTWCFHost.GTWCFHost - Stack Trace: at GT.TDMoD.Services.Security.Licence.ReturnServerLicence(String lsServerLicence) at GT.TDMoD.Services.Security.Licence.TestServerLicence() at GTWCFHost.GTWCFHost.OnStart(String args) FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service host connection FATAL GTWCFHost.GTWCFHost - Exception: Exception of type 'GT.TDMoD.Services.Common.BusinessException' was thrown.
To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1210465.html