Test Data Manager

Tech Tip: TDoD Error 101 while testing server licence

  • 1.  Tech Tip: TDoD Error 101 while testing server licence

    Posted 01-16-2018 12:13 PM

    When trying to start the Test Data on Demand (TDoD) service either in the Windows Services window or the TDoD Configuration Editor, I am receiving the following error message:

     

    Starting TDoD Service 
    TDoD Service status is currently set to Stopped 
    TDoD Service status is currently set to Stopped 
    Starting TDoD Service... 
    Unable to start TDoD Service in specified interval. Please check service logs for any error 

     

    C:\Grid-Tools\TDoD\TDoD_Service\logs\tdod.log 
    INFO GTWCFHost.GTWCFHost - Validating License 
    INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery sSQL=select pk_gtrep_lic.f_get_clob (@lClobID) 
    from gtrep_system 
    INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery >> ExecuteReader 
    INFO GT.TDMoD.Services.Security.Licence - ReturnServerLicence lsServerLicence is empty 
    FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service 
    FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_testing_licence_contact_support. Exception Message: Error 101 while testing server licence! Please contact support. 
    FATAL GTWCFHost.GTWCFHost - Stack Trace: at GT.TDMoD.Services.Security.Licence.ReturnServerLicence(String lsServerLicence) 
    at GT.TDMoD.Services.Security.Licence.TestServerLicence() 
    at GTWCFHost.GTWCFHost.OnStart(String[] args) 
    FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service host connection 
    FATAL GTWCFHost.GTWCFHost - Exception: Exception of type 'GT.TDMoD.Services.Common.BusinessException' was thrown.

     

    To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1210465.html