When trying to start the Test Data on Demand (TDoD) service either in the Windows Services window or the TDoD Configuration Editor, I am receiving the following error message:
Starting TDoD Service
TDoD Service status is currently set to Stopped
TDoD Service status is currently set to Stopped
Starting TDoD Service...
Unable to start TDoD Service in specified interval. Please check service logs for any error
C:\Grid-Tools\TDoD\TDoD_Service\logs\tdod.log
INFO GTWCFHost.GTWCFHost - Validating License
INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery sSQL=select pk_gtrep_lic.f_get_clob (@lClobID)
from gtrep_system
INFO GT.TDMoD.Services.Databases.DatabaseAccessor - ExecuteQuery >> ExecuteReader
INFO GT.TDMoD.Services.Security.Licence - ReturnServerLicence lsServerLicence is empty
FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service
FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_testing_licence_contact_support. Exception Message: Error 101 while testing server licence! Please contact support.
FATAL GTWCFHost.GTWCFHost - Stack Trace: at GT.TDMoD.Services.Security.Licence.ReturnServerLicence(String lsServerLicence)
at GT.TDMoD.Services.Security.Licence.TestServerLicence()
at GTWCFHost.GTWCFHost.OnStart(String[] args)
FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service host connection
FATAL GTWCFHost.GTWCFHost - Exception: Exception of type 'GT.TDMoD.Services.Common.BusinessException' was thrown.
To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1210465.html