Things to check if you are unable to log into the agent for the first time.
Typical example error message from the agent log file:
-143606928 | 16:08:31 | LVL1:CPtHAgntC::LogIn failed. szSenderURL is </pt_HClient://IRL100210/6776>
-143606928 | 16:08:31 |LVL1:cbLogIn | Usr<e005853> InitDir<> |-164
Researching previous cases that have the “-164” error code they all had to do with authentication such as
wrong password, encryption problems, or wrong permissions for the folder you were wanting to use as the
home folder. Here are some things to check on:
you’re using to try connect is anything less than the agent, that could be a problem.