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Process Run View Error

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  • 1.  Process Run View Error

    Posted 05-24-2018 10:03 AM

    Sometimes when I want to see the process run view I receive this pop up error


    Then, in another moment I try to see the view an it works OK.

     


    What could be the razon for this error? 



  • 2.  Re: Process Run View Error
    Best Answer

    Posted 05-28-2018 12:20 AM

    Hi,

     

    I could sometimes see the error when I did operation on ROC quickly.

    RA uses database cache. Before flush caches to database, the error may be occurred when you select next screen.

    I recommend to wait for completing of rendering contents on ROC before next operation.

     

    Regards

    Yas



  • 3.  Re: Process Run View Error

    Posted 05-28-2018 06:37 PM

    Hi,

    Until when should I wait? what is the condition that I have to wait?
    Sometimes this happens with deploys that ended less than a minute ago and sometimes it also happens with deploys that ended hours or more than a day ago.



  • 4.  Re: Process Run View Error

    Posted 05-29-2018 10:44 PM

    I cannot mention because it may depend on system performance. In almost case, to restart NAC/NES can recover the situation.

    However, it is possible that you need to refresh caches to recover manually. So, if you face this error frequently or you can reproduce the problem, I recommend to open a support case to investigate further and discuss recovery plan.

     

    Regards

    Yas