RA 552 Export error

[nanphani]

Hi Experts,

 

I am trying to take an export in RA (v5.5.2) and each time I start the export I am getting below error.

 

Error: Runtime Exception during exporting: null

 

Any sugguestions on what the cause of the issue and how to fix it ?

 

Thanks

Paneendra

[Keith Puzey]

Hi,

 

   Can you confirm what build number of 5.5.2 you are using the latest cumulative build is 511, this is the link with the details - CA - PROACTIVE NOTIFICATION - RACORE - PRODUCT UPDATE - PRACORE-100362 .

 

    To start debugging the issue can you also check the nolio_export.log file which you will find in the datamanager log folder for any errors.

 

Regards

Keith

[nanphani]

Thanks Keith

[nanphani]

Thanks Keith,

 

The current build is 488. Out of 50 applications, there were 3 applications which were causing the error when exporting. We ignored those 3 applications and tried the export, the export went through successfully.

 

Regards

Paneendra

[Yasuyuki Miura]

Hi Paneendra,

 

I had similar issue. My customer could export 4 applications, but only 1 application was failed to export.

In that case, database had inconsistent records. Updated the records, and then the problem was resolved.

 

Could you check following query? Normal behavior is no records. If you have one or more records, we need to correct the records. If so, I recommend to open a support case to fix them.

 

select * from executable_instances where delegate_id NOT IN (select id from executable);

 

Thanks

Yas

[nanphani]

Thank you,

 

I will execute the query and try to correct the entries in db.

 

Regards

Paneendra

[Gregg Stewart]

Hi Paneendra,

 

Please do open a support issue if that query returns results greater than 0. I would not recommend trying to modify the database yourself.

 

Kind regards,

Gregg

[nanphani]

Sure Gregg,

 

The query resulted in 6 rows. We will open a support ticket for the issue.

 

Thanks

Paneendra