I believe either the “Nolio Update Service” service on your management server is not running or your management server doesn’t have external FTP access to ftp.ca.com. These two things are required to use the action management within ROC.
If your security restrictions don’t allow external access, you will need to manually download the action packs at the link below from a workstation that has external FTP access.
http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-release-automation-action-packs.aspx
Then once you download the action pack files, you will need to install them manually as described under “Import Action Packs” at the wiki link below.
http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-release-automation-action-packs.aspx
Also, I just want to confirm if you are attempting to install the Jenkins plugin or action pack? If you are indeed looking to use the Jenkins plugin, then you can follow the instruction listed under “Manage Plug-ins” at the previous link above. The Jenkins plugin will be installed on your Jenkins instance rather than inside of your RA environment.
We do also have a Jenkins action pack though. The primary difference between the two is that the Jenkins plugin is used within Jenkins to start RA deployments, while the Jenkins actions are used within your RA processes to interact with your Jenkins environment and its jobs.
Please let me know if you have any additional questions.