Can not Log in As an Admin

[Sibusiso Nhleko]

Hi 
May I please ask what is the cause of this error
from the log in screen I entered username and password
then It requires me to change password

I did enter the old password(which I entered on the log in Screen) and new one
when I enter the details it requires me to contact System administrator
I thought I wrote the wrong Old password
I rewrote it but I still get the same Issue

I just wish to know how to solve this and if there are system errors how to solve them 
I did check the logs from NSA there is nothing strange or mentioned about system faults

 

[Suman Pramanik]

can you share the app ca log please

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Thanks & Regards
Suman Pramanik
Sr. Principal Support Engineer | Customer Success & Support, Enterprise Software Division
Broadcom
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[Sibusiso Nhleko]

Thank you 
I was checking the wrong log files 
from these just saw it is complaning about database being full I will contact our DB admin to see to it

tried to upload Zip file it is not supported, text also the same
will just 
paste some bellow

... 86 more ... 86 moreERROR 2020-02-11 11:15:17,568 [http-nio-80-exec-19] functions.CheckIfUserIsInValidFunction (clarity:unknown:none:security.changePasswordFirstTimeAction) Someone is trying change password with invalid usernameERROR 2020-02-11 11:17:18,110 [http-nio-80-exec-20] niku.xql2 (clarity:unknown:none:security.changePasswordFirstTimeAction) Internal Processing exceptioncom.niku.union.persistence.PersistenceException: SQL error code: 9002Error message: [CA Clarity][SQLServer JDBC Driver][SQLServer]The transaction log for database 'cappm' is full due to 'LOG_BACKUP'.Executed: DELETE FROM cmn_pwd_versions          WHERE id = ? Derived from statement:<?xml version="1.0" encoding="UTF-8"?><statement id="security.deletePWDVersion" sortColumnPath="/data/header/sortInfo/@sortColumn" sortDirectionPath="/data/header/sortInfo/@sortDirection" slicePath="/data/header/pagination/sliceInfo/@slice" sliceSizePath="/data/header/pagination/sliceInfo/@sliceSize" inputSource="map" xmlns="http://schemas.niku.com/2002/pmd">  <sql dbVendor="all">    <text>          DELETE FROM cmn_pwd_versions          WHERE id = ?        </text>    <param name="id" type="long" direction="IN" expressionListDelimiter=","/>  </sql></statement>
Referenced by:<?xml version="1.0" encoding="UTF-8"?><statementRef id="security.deletePWDVersion_nested_0" inputSource="map" inputMapIndex="0" sortColumnPath="/data/header/sortInfo/@sortColumn" sortDirectionPath="/data/header/sortInfo/@sortDirection" slicePath="/data/header/pagination/sliceInfo/@slice" sliceSizePath="/data/header/pagination/sliceInfo/@sliceSize" defaultSliceSize="20" ignoreIfError="false" hideResultSets="false" xmlns="http://schemas.niku.com/2002/pmd"/>
Using input: {id=5001001, visitor=com.niku.xql2.XQLVisitor@25273c31, parameters=[null:id:5001001:], value=security.deletePWDVersion, execute::batch=false, parameterSet=[]}

[Marc Buigues]

Hello,

This looks like a database issue:

[CA Clarity][SQLServer JDBC Driver][SQLServer]The transaction log for database 'cappm' is full due to 'LOG_BACKUP'.

This external link might help, but please check with your DBA: https://dba.stackexchange.com/questions/73436/transaction-log-full-due-to-log-backup

[Sibusiso Nhleko]

thank you the error was solved

[Pablo Cuomo]

If you are onPremise, check the transacction log, maybe is full, and all users experience the same issue.

Cheers,
Pablo

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[Designation]
PPM Sr Consultant
SAM
[City]Argentina
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