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Proceses getting stuck

  • 1.  Proceses getting stuck

    Posted 10-10-2018 11:03 AM

    Hi all, 

    We have adviced several procces get stucked and don't move along next step without any reason. Once BG services are restarted, PPM seem's to have common behaviour.

    Currently, we have following stats at Process Engines, and we would know if its possible to improve process response times by increasing allocated memmory or adding more bg services.


    NameActive ProcessesCompleted ProcessesLast Heart BeatStart DateEnd DateProcess ErrorsStatusTotal LoadLast Load SnapshotPre ConditionAction ExecutionPost Condition
    bg-host1135851918310/10/18 16:443/10/18 19:49 121Running1%1%4.483152244819055E-40.00406633341801058544.483152244819055E-4
    bg-host269292052610/10/18 16:443/10/18 19:48 122Running1%1%4.554964502137281E-40.0040613786454506474.554964502137281E-4

    In fact, we also would know the impact on performance of:

    • Increasing alllocated memmory.
    • Increasing the amount of BGs services.


    Thanks in advanced,

  • 2.  Re: Proceses getting stuck

    Broadcom Employee
    Posted 10-10-2018 12:23 PM

    Hi Rafaell,


    Thump rule you should never have more then 2 Process engine, we need to see if your process are getting stuck and that could be due to available memory and CPU too. Also you need to ensure to clean up the process instance regularly. 



    Suman Pramanik