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  • 1.  Document Upload with Chrome

    Posted May 24, 2019 07:15 AM

    Hi community,


    we have an issue with uploading documents to clarity. 


    Browser: Chrome (current built)


    Case: We try to upload documents as file attachment or in the new documents area in the New UX but without success. 

    If the size is bigger than 3 MB an upload is only possible with the IE and here as we are still working with windows 7 -> the IE 11 isn't supported any more.


    So just switching the browser to upload a file is not really feasible.


    Already check:

    - file size in in system options is open

    - file upload is allowed


    Any tipps? Thanks for your help`.




  • 2.  RE: Document Upload with Chrome

    Posted Jun 05, 2019 08:43 PM

    I'm having the same issue. Using 15.6.


  • 3.  RE: Document Upload with Chrome
    Best Answer

    Broadcom Employee
    Posted Jun 07, 2019 05:57 AM
    Hi all

    I tried to test this in 15.5 as well as 15.6 and both i was able to upload

    Now couple of things i would see 

    1. Are you a SAAS customer of On prem 
    2. If you are on prem go under CSA and look under documents and search to see if there is any limits put in there

    Thanks & Regards
    Suman Pramanik
    Principal Support Engineer | Customer Success & Support, Enterprise Software Division