Error in 15.5.1 New UX

[mansa.saroj]

We have recently upgraded our system to 15.5.1. And we are getting error in new UX while navigating to different modules. 

I have attached screenshots of error and log file for reference.

Can someone please help me with this error.

Attachment(s)

app-system.log.zip   68 KB 1 version

NetworkData3.xml.zip   1 KB 1 version

[navzjoshi00]

Check if you do not have any of the rights:

What does govern the different profile links to appear on the CA PPM new UX navigation menu?

Document ID : KB000015652

Last Modified Date : 20/04/2018

Show Technical Document Details

Question:

When going to the CA PPM new UX I can not find the Classic PPM link, nor the Resources link on the navigation menu.

What does govern the different profile links to appear on the CA PPM new UX navigation menu?

Environment:

CA PPM 15.X

Answer:

New User Experience Access Rights
(The rights below are for CA PPM 15.4. On versions below, not all these rights will be available as these are being updated as new features are being released):

New User Experience: Navigation Access Rights

• Administration - Access
  Allows administrators to access the Administration menus in both Classic PPM and the New User Experience. Users need additional rights to perform individual administrative actions.
  Type: Global
• Classic PPM - Navigate
  Allows users and administrators to access the Classic CA PPM features from the New User Experience main menu.
  Type: Global
• Project Management - Navigate
  Allows users to access the project management pages in the New User Experience. The user can only view information for projects to which the user has access.
  Type: Global
• Roadmap - Navigate
  Allows the user to access the roadmap pages. Users can only view information for roadmaps to which they have access. To create, edit, or delete roadmaps, users need additional access rights.
  Type: Global
• Staffing - Navigate
  Allows users to access the resource staffing pages in the New User Experience. To use the new resource management features, the user also needs resource booking and investment rights.

• Timesheets - Navigate
  Allows users to access timesheets in the New User Experience provided the Timesheets feature is active in Classic CA PPM under System Options.
  Type: Global

New User Experience: Blueprint Access Rights

The following blueprint rights are typically assigned to an application owner, content designer, or administrator. Users assigned these access rights also require the Administration - Access right.

• Blueprint - Create Copy
  Allows the user to create a copy of any existing blueprint including the Standard Project blueprint. Includes Blueprint - View - All right.
  Type: Global
• Blueprint- Delete - All
  Allows the user to delete all blueprints except the Standard Project blueprint. Includes Blueprint - View - All right.
  Type: Global
• Blueprint - Edit - All
  Allows the user to edit all blueprints except the Standard blueprint. Includes Blueprint - View - All right. The access right allows the user to delete fields or sections in the blueprint, rename the blueprint, associate templates to the blueprint, or mark the blueprint as the default.
  Type: Global

• Blueprint - View - All
  Allows the user to view all blueprints and the names of the associated templates. Also, allows the user to view the published, detailed layout of all blueprints.
  Type: Global

New User Experience: Staffing (Resource Management) Access Rights

• Resource Forecast Rate - Edit 
  Allows users to view and edit the resource forecast column in the Resources-to-Investments, Investments-to-Resources, and Role Requests views. Also allows users to view the Forecast check box and to edit the Forecast Rate field for a resource or role. Includes the Resource Forecast Rate - View right.
• Resource Forecast Rate - View
  Allows users to view the resource forecast column in the Resources-to-Investments, Investments-to-Resources, and Role Requests views. To include forecast rate information in the grids in these views, users can select the Forecast check box. Users with this right can also view, but not edit, the Forecast Rate field for a resource or role.

 

New User Experience: Roadmap Access Rights

• Roadmap - Author
  Allows the user to view, edit, and delete the roadmap and manage roadmap-specific picklists. User can create views and edit or delete their own views. Also, allows user to create and manage scenarios within a roadmap.
  • When you add a user as an author, the instance right is automatically granted to the user. When you remove a user as the author, the instance right is not automatically removed. The only way to revoke the right is for the system administrator to remove the right from the resource profile in Classic CA PPM.
  • The system administrator can remove the instance right in Classic CA PPM from a user who is still an author on the roadmap. This is useful for reference purposes in case the user no longer needs access to the roadmap.               
  Type: Instance

• Roadmap - Author - All
   Allows the user to view, edit, and delete all roadmaps and manage roadmap-specific picklists. Also, allows the user to create, edit, and delete views for all roadmaps.  
  Type: Global
• Roadmap - Create
  Allows the user to create roadmaps. The creator of the roadmap automatically becomes the author and can edit or delete the roadmap.
  Type: Global
• Roadmap - Edit
  Allows the user to view and edit a roadmap and manage the roadmap-specific picklists. User can create views and edit or delete their own views. Also, allows user to create and manage scenarios within a roadmap.
  Type: Instance
• Roadmap - Edit All
  Allows the user to view and edit all roadmaps and manage roadmap-specific picklists. The user can view roadmaps in the timeline, board, or grid views. This access right also allows the user to create, edit, and delete their own views, and edit data in the roadmap grid.
• Type: Global
• Roadmap - View
  Allows the user to view a roadmap and access the different views (timeline, board, and grid).
  Type: Instance
• Roadmap - View - All
  Allows the user to view all roadmaps and access the different views (timeline, board, and grid). This access right also allows the user to create, edit, and delete their own views, and edit data in the roadmap grid.
  Type: Global
• Roadmap - Delete
  Allows the user to view and delete a roadmap.
• Roadmap - Delete All
  Allows the user to view and delete all roadmaps and associated roadmap items.

 

 

NJ

[Suman Pramanik]

Along with what NJ said you need to ensure REST API is not disabled via CSA. Also please have a look at the documentation Getting Started with the CA PPM New User Experience - CA PPM - 15.5.1 - CA Technologies Documentation  

 

Reagrds

Suman Pramanik 

[mansa.saroj]

User profiles have all the mentioned access rights for new user experience. And REST API is also enabled.

 

Also Projects and Blueprints are visible sometimes but mostly they are giving error.

 

Regards

Mansa Saroj

[Suman Pramanik]

Check the http/https entry URL if you have it correct there. I haven't seen as it works sometimes and gives error mostly. If you do a browser trace what actions you are seeing the error 

[mansa.saroj]

We are not able to do a browser trace as we don't have any application. Can you please suggest us some another way.

[Suman Pramanik]

Browser trace can be done via developer tools available in browser by pressing F12 

[mansa.saroj]

Nothing comes in the browser trace. However in the log files, below warning is coming:

 

 WARNING: Unable to add the resource at [/fonts/fira/woff/FiraSans-ExtraBoldItalic.woff] to the cache for web application [/pm] because there was insufficient free space available after evicting expired cache entries - consider increasing the maximum size of the cache

[Suman Pramanik]

The logs can be ignored and can be overcome by increasing the Tomcat memory pool https://comm.support.ca.com/kb/message-the-background-cache-eviction-process-was-unable-to-free-10-percent-of-the-cache-for-context-filling-nolio-log-files/kb000016503

 

I cannot think of any generic issues until we see the API call, this this problem was there did you captured the browser trace and if you can share the browser trace here 

[mansa.saroj]

I have attached the Browser trace. Please have a look at it.

[Garrett Steudle]

It looks like from one of the files that you are using Internet Explorer.  The new UX does not support Internet Explorer.  Have you tried a different browser?