We have recently upgraded our system to 15.5.1. And we are getting error in new UX while navigating to different modules.
I have attached screenshots of error and log file for reference.
Can someone please help me with this error.
Check if you do not have any of the rights:
When going to the CA PPM new UX I can not find the Classic PPM link, nor the Resources link on the navigation menu.
What does govern the different profile links to appear on the CA PPM new UX navigation menu?
New User Experience Access Rights (The rights below are for CA PPM 15.4. On versions below, not all these rights will be available as these are being updated as new features are being released):
Timesheets - Navigate Allows users to access timesheets in the New User Experience provided the Timesheets feature is active in Classic CA PPM under System Options. Type: Global
The following blueprint rights are typically assigned to an application owner, content designer, or administrator. Users assigned these access rights also require the Administration - Access right.
Blueprint - View - All Allows the user to view all blueprints and the names of the associated templates. Also, allows the user to view the published, detailed layout of all blueprints. Type: Global
Along with what NJ said you need to ensure REST API is not disabled via CSA. Also please have a look at the documentation Getting Started with the CA PPM New User Experience - CA PPM - 15.5.1 - CA Technologies Documentation
User profiles have all the mentioned access rights for new user experience. And REST API is also enabled.
Also Projects and Blueprints are visible sometimes but mostly they are giving error.
Check the http/https entry URL if you have it correct there. I haven't seen as it works sometimes and gives error mostly. If you do a browser trace what actions you are seeing the error
We are not able to do a browser trace as we don't have any application. Can you please suggest us some another way.
Browser trace can be done via developer tools available in browser by pressing F12
Nothing comes in the browser trace. However in the log files, below warning is coming:
WARNING: Unable to add the resource at [/fonts/fira/woff/FiraSans-ExtraBoldItalic.woff] to the cache for web application [/pm] because there was insufficient free space available after evicting expired cache entries - consider increasing the maximum size of the cache
The logs can be ignored and can be overcome by increasing the Tomcat memory pool https://comm.support.ca.com/kb/message-the-background-cache-eviction-process-was-unable-to-free-10-percent-of-the-cache-for-context-filling-nolio-log-files/kb000016503
I cannot think of any generic issues until we see the API call, this this problem was there did you captured the browser trace and if you can share the browser trace here
I have attached the Browser trace. Please have a look at it.
It looks like from one of the files that you are using Internet Explorer. The new UX does not support Internet Explorer. Have you tried a different browser?