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Upgrade CA PPM 15.1 -  Process not running

  • 1.  Upgrade CA PPM 15.1 -  Process not running

    Posted 08-21-2018 12:14 PM

    Hi guys!!

    After the upgrade 14.4 to 15.1, the service bg doesn't work.

     

    We have 1200 running process in BG and the total 1400 process.

     

     

    I created a simple processes with no linked object, but  doesn't  start.

    Yesterday the process performed in 6 hours.

     

     

     

    The result log for installation 15.1:

     

    8/17/18 6:23 PM (Echo) The results of the checkinstall utility:
    8/17/18 6:23 PM (Echo) There are 0 BYPASSED message(s).
    8/17/18 6:23 PM (Echo) There are 43 SKIPPED message(s).
    8/17/18 6:23 PM (Echo) There are 4 INFO message(s).
    8/17/18 6:23 PM (Echo) There are 0 WARNING message(s).
    8/17/18 6:23 PM (Echo) There are 0 INCOMPLETE message(s).
    8/17/18 6:23 PM (Echo) There are 0 ERROR message(s).
    8/17/18 6:23 PM (TransformTask) Transforming: postcheck-results.xml
    8/17/18 6:23 PM (TransformTask) XSLT file: /webtools/upgrade_15_1/checkinstall/checkinstall-results.xsl
    8/17/18 6:23 PM (TransformTask) Destination file: /webtools/upgrade_15_1/checkinstall/check-logs/postcheck-results.html
    8/17/18 6:23 PM (TransformTask) Processed 1 file(s) in 1 second(s)
    8/17/18 6:23 PM (Echo) Checkinstall report has been created in: check-logs/postcheck-results.html
    8/17/18 6:23 PM (Target) Target "_checkinstall-report" finished.
    8/17/18 6:23 PM (Target) Target "_package-reports" started.
    8/17/18 6:23 PM (Mkdir) Created dir: /webtools/upgrade_15_1/checkinstall/check-logs/package
    8/17/18 6:23 PM (Copy) Copying 10 files to /webtools/upgrade_15_1/checkinstall/check-logs/package
    8/17/18 6:23 PM (Copy) Copying 1 file to /webtools/upgrade_15_1/checkinstall/check-logs/package
    8/17/18 6:23 PM (Copy) Copying 1 file to /webtools/upgrade_15_1/checkinstall/check-logs/package

     

     

    Error bg-ca.log:

     

    SYS   2018-08-21 13:07:11,073 [Thread-6] njs.SchedulerImpl (clarity:none:none:none) PPM 15.1.0.149 Job Scheduler bg@ppmdx01a initializing... SYS   2018-08-21 13:07:11,073 [Thread-6] njs.SchedulerImpl (clarity:none:none:none) PPM 15.1.0.149 Job Scheduler bg@ppmdx01a initializing... SYS   2018-08-21 13:07:11,580 [Thread-6] njs.SchedulerImpl (clarity:SCHEDULER:44806040__403501EE-F84D-4C88-8689-97C021FBE4DC:none) PPM 15.1.0.149 Job Scheduler bg@ppmdx01a initialized SYS   2018-08-21 13:07:11,580 [Thread-6] njs.SchedulerImpl (clarity:SCHEDULER:44806040__403501EE-F84D-4C88-8689-97C021FBE4DC:none) PPM 15.1.0.149 Job Scheduler bg@ppmdx01a initialized WARN  2018-08-21 13:08:17,851 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082092 returned: 0 rows WARN  2018-08-21 13:08:17,851 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082092 returned: 0 rows ERROR 2018-08-21 13:08:18,070 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@3155f5c4 Process Instance Id: 8418690 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@6c69e772 Process Instance Id: 8418690 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082092 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:18,070 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@3155f5c4 Process Instance Id: 8418690 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@6c69e772 Process Instance Id: 8418690 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082092 Is System: false Parent Object: null]] WARN  2018-08-21 13:08:18,385 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082041 returned: 0 rows WARN  2018-08-21 13:08:18,385 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082041 returned: 0 rows ERROR 2018-08-21 13:08:18,401 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@60461b8c Process Instance Id: 8412881 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@5c39dda4 Process Instance Id: 8412881 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082041 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:18,401 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@60461b8c Process Instance Id: 8412881 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@5c39dda4 Process Instance Id: 8412881 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082041 Is System: false Parent Object: null]] WARN  2018-08-21 13:08:18,785 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6081040 returned: 0 rows WARN  2018-08-21 13:08:18,785 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6081040 returned: 0 rows ERROR 2018-08-21 13:08:18,790 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@5a42059d Process Instance Id: 8414226 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@607473ce Process Instance Id: 8414226 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6081040 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:18,790 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@5a42059d Process Instance Id: 8414226 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@607473ce Process Instance Id: 8414226 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6081040 Is System: false Parent Object: null]] WARN  2018-08-21 13:08:23,494 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6093030 returned: 0 rows WARN  2018-08-21 13:08:23,494 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6093030 returned: 0 rows ERROR 2018-08-21 13:08:23,501 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@539625f4 Process Instance Id: 8432736 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@32fc091c Process Instance Id: 8432736 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6093030 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:23,501 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@539625f4 Process Instance Id: 8432736 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@32fc091c Process Instance Id: 8432736 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6093030 Is System: false Parent Object: null]] WARN  2018-08-21 13:08:26,922 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082043 returned: 0 rows WARN  2018-08-21 13:08:26,922 [Process Loader (tenant=clarity)] object.ODFAbstractObjectImpl (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) Read of object: oi_fase_contratada instance ID: 6082043 returned: 0 rows ERROR 2018-08-21 13:08:26,955 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@7b929e68 Process Instance Id: 8413624 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@beec9bc Process Instance Id: 8413624 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082043 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:26,955 [Process Loader (tenant=clarity)] statemgmt.RuntimeObject (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none) ----> RuntimeObject.refreshObject - Object not bound to an instance: com.niku.bpm.engine.statemgmt.RuntimeObject@7b929e68 Process Instance Id: 8413624 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: NIKU.ROOT Object Name: prop Object Type: oi_proposta Object Id: -1 Is System: false Parent Object: com.niku.bpm.engine.statemgmt.RuntimeObject@beec9bc Process Instance Id: 8413624 Step Instance Id: -1 Src Step Instance Id: -1 Partition Code: oi_ti Object Name: thisFase Contratada Object Type: oi_fase_contratada Object Id: 6082043 Is System: false Parent Object: null]] ERROR 2018-08-21 13:08:27,341 [Process Loader (tenant=clarity)] bpm.engine (clarity:PROCESS_ADMIN:44806039__47134571-5F3A-43A6-BC47-9E2DF24009AF:none)  com.niku.bpm.engine.BpmProcessInstanceException: java.lang.NullPointerException      at com.niku.bpm.engine.ProcessLoader.loadProcessInstances(ProcessLoader.java:711)      at com.niku.bpm.engine.ProcessLoader.loadOrRefresh(ProcessLoader.java:523)      at com.niku.bpm.engine.ProcessLoader.load(ProcessLoader.java:385)      at com.niku.bpm.engine.ProcessLoader.run(ProcessLoader.java:222) Caused by: java.lang.NullPointerException      at com.niku.bpm.engine.statemgmt.RuntimeObject.refreshObject(RuntimeObject.java:240)      at com.niku.bpm.engine.statemgmt.RuntimeObject.getLiveObjectId(RuntimeObject.java:219)      at com.niku.bpm.engine.statemgmt.RuntimeObject.refreshObject(RuntimeObject.java:240)      at com.niku.bpm.engine.statemgmt.RuntimeObject.getLiveObjectId(RuntimeObject.java:219)      at com.niku.bpm.engine.statemgmt.RuntimeObjectCache.loadRuntime(RuntimeObjectCache.java:533)      at com.niku.bpm.engine.ProcessLoader.loadProcessInstance(ProcessLoader.java:732)      at com.niku.bpm.engine.ProcessLoader.loadProcessInstances(ProcessLoader.java:707)      ... 3 more

     

    Any solution?

    Thank's!!



  • 2.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 08-22-2018 10:51 AM

    Hi Daniel

     

    Please attach your full bg-system and bg-ca logs for review. If you prefer you can do this on a Support ticket.

     

    Thank you -Nika



  • 3.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 08-24-2018 02:36 PM

    NIKA HADZHIKIDI escreveu:

     

    Hi Daniel

     

    Please attach your full bg-system and bg-ca logs for review. If you prefer you can do this on a Support ticket.

     

    Thank you -Nika

    Hi Nika!!

    Thank you for contact.

    I solved, deleting some old processes.

     

    Now, i have other problem in DWH.

     

    Thank's



  • 4.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 08-28-2018 07:14 AM

    Hi Daniel,

     

    You can check the status of your BG servers on the DB using the bpm_run_processes DB table. Also, whenever I restart my BG server(s), I also restart the Beacon services.

     

    Suhail.



  • 5.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 09-03-2018 02:45 AM

    Hi Daniel,

     

    The 15.1 upgrade manual says "Complete and put all processes on hold."

    https://docops.ca.com/ca-ppm/15-1/en/installing-and-upgrading/upgrade-ca-ppm 

     

    I think that you may not put all process on hold.

    So, some old process which was running in 14.4 may cause the problem.

     

    Did you resolve DWH problem?

     

    Regards,

    Shoichi



  • 6.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 09-05-2018 02:58 AM

    Hi Daniel,

     

    I found a knowledge.

    I hope it is helpful for your investigation.

     

    CA PPM: Scheduled jobs stuck in waiting or schedul - CA Knowledge 

     

    Regards,

    Shoichi



  • 7.  Re: Upgrade CA PPM 15.1 -  Process not running

    Posted 09-12-2018 01:24 PM

    Shoichi_Sugawara escreveu:

     

    Hi Daniel,

     

    I found a knowledge.

    I hope it is helpful for your investigation.

     

    CA PPM: Scheduled jobs stuck in waiting or schedul - CA Knowledge 

     

    Regards,

    Shoichi

    Hi Shoichi!

     

    Thank you for support!

     

    I was able to solve the problems.

     

    DWH it's OK.

     

    Thank you very much!