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Create and Update Jaspersoft Users Fails

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  • 1.  Create and Update Jaspersoft Users Fails

    Posted 09-11-2018 07:36 AM

    Hello!

     

    I am facing an issue with Create and Update Jaspersoft Users job, where it fails with the below error -  

    Failed to get an instance of ClarityJasperAdmin :: Exception getting ClarityJasperAdmin : Could not login to http://xxxxxxxx:8080/ppmjasper with username jasperadmin

     

    This is a fresh PPM and jasper server installation and I have made sure the jasperadmin user exists in the jasper server and I am able to login using it in the jasper server.

     

    Any help would be appreciated.

     

    Thanks!

    Balaji



  • 2.  Re: Create and Update Jaspersoft Users Fails
    Best Answer

    Broadcom Employee
    Posted 09-11-2018 09:13 AM

    Hi Balaji,

    I feel something went wrong during the steps taken to install and integrate Jaspersoft to PPM. 

     

    Try running the commands on PPM server:
    --admin jaspersoft syncPPMContext -userName superuser -password superuser
    -- admin update jasperParameters

    Commands are part of the PPM guides. 

     

    I bet the 2nd command would fail. You might want to redo the keystore step, and rerun the commands again.

     

    If it still fails then you may need to drop the Jaspersoft DB and start Jaspersoft install and integration steps over again. 

     

    Thanks much,

    Sanish



  • 3.  Re: Create and Update Jaspersoft Users Fails

    Posted 09-12-2018 02:52 AM

    Thank you Sanish! I have recreated another user on the jasper server and updated the jasperparameters, that fixed the problem.