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MSP XML Interface Stalling on 15.2

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  • 1.  MSP XML Interface Stalling on 15.2

    Posted 04-12-2017 03:21 PM

    Running 15.2, MSP2016, XML Interface.


    First, the interface works!  Cool!  On simple, single projects, milestones only, project opens in MSP in about 5 seconds.  Sweet!  I can create tasks, assign resources, save changes back to CA PPM, the assigned hours in MSP and CA PPM match....all good.




    Our projects are rarely simple, and we have a lot of bad Gantt history, where our projects were only used for milestone tracking and booking to one or a couple tasks - dozens of resources, for a year or more.  And, we also have parent projects with multiple child projects.


    The legacy MSP Interface always had a problem with this, waited eagerly for the XML based solution.


    Current testing shows, using scenario described above:


    • "Resolving projects" when exporting a hierarchy takes several minutes
    • Then, after 10's of minutes,
      • screen goes white,
      • hourglass mouse image appears when hovering over this white space,
      • WINPROJ.EXE is taking 25% of CPU (so, still running, though "not responding" is shown) and using 409 MB of memory (computer has 16 GB) 
    • Same project hierarchy opens in CA PPM Gantt in seconds
    • Current hierarchy I'm testing has been opening for 40 minutes, with half that time spent in 'white screen' mode


    Any one else seeing this?  Any advice (besides "Quit using MSP!)?

  • 2.  Re: MSP XML Interface Stalling on 15.2

    Posted 04-25-2017 05:01 AM

    Hello Dale,


    This is happening after trying to open a specific project but others do work, right?


    If this is the case, this might need additional troubleshooting, please open a Support case.




    Marc Buigues

    Support Engineer

  • 3.  Re: MSP XML Interface Stalling on 15.2

    Posted 04-25-2017 07:43 AM

    Hello Marc,


    Yes.  Appears that ‘clean’ projects open well.  What’s a ‘messy’ project?   One with dozens of resources assigned to a single task (fast plan), booking time form a couple years or more, with a couple years or more ETC remaining.


    Will contact support.



  • 4.  Re: MSP XML Interface Stalling on 15.2

    Posted 04-25-2017 09:32 AM

    Hi Dale,


    Do you have one of the supported Microsoft Project updates installed? If not, try installing the latest supported one (currently April 2017) and see if that helps. There was a new driver performance issue fixed by Microsoft in a Microsoft update. See the list of supported Microsoft Project updates with the MSP New Driver 14.4 and higher at: How do Microsoft Project monthly patches impact CA PPM? 


    Also, there is a Microsoft Project limitation that I've seen if the XML is larger than about 95,000 KBs. To check if this is what you are running into, check the size of the xml for the project attempting to be exported. (See KB: In MSP, what are some Best Practices to prevent Performance Issues?




  • 5.  Re: MSP XML Interface Stalling on 15.2

    Posted 04-25-2017 10:05 AM

    MSP2016 with latest patches, and XML interface downloaded from 15.2.


    Currently, we don’t own MSP2016 – had it temporarily installed on a loaner laptop for testing – had to turn it back in.


    Willing to try again, but will need to start again – another loaner, have MSP2016 installed, latest patches installed, etc.

  • 6.  Re: MSP XML Interface Stalling on 15.2

    Posted 06-14-2018 12:18 PM

    Topic was dropped for a year.  Now that MSP2016 is our standard, picked it up again and it is continued, here:  MSP XML Interface - Limit on number of Assignments? 

  • 7.  Re: MSP XML Interface Stalling on 15.2
    Best Answer

    Posted 06-15-2018 11:11 AM

    Kristin supplied the correct answer:


     In the MSP New Driver, Incorrect Rate Dates Preven - CA Knowledge via discussion thread:  MSP XML Interface - Limit on number of Assignments? 


    15.2 Patch 7 (latest as of this writing) installed and issue resolved.