Clarity 13.2 MSP addin installation issue

[Anon Anon]

Hi All,

 

We are on Clarity 13.2 and we use Clarity Schedule Connect 13.2 to work with MS Project 2010.

One of users is facing addin installation issue. (See image below).

She has got Clarity Schedule Connect 13.2 installed on her system and when she tries to install the addin, she is getting the following error.

She has got all the pre-requisites installed properly

1. VSTO Runtime tools.

2. Java 1.7

3. Project Hotfix.

4. .net 4.5.2

 

We have tried reinstalling all the pre-requisites and Schedule Connect 13.2 but they are of no help.

Please help.

[Nika Hadzhikidi]

Hi,

 

Could you please click on the Details button and provide the additional details on this error?

Also, can you try putting the file somewhere else, not under the "Program Files (86)" folder. Try C:\MSP or something simple like this, then retry. See if that works.

 

Hope this helps -Nika

[Anon Anon]

Thanks Nika. Will try that.

Here are the error details regarding the error.

 

[goosr02]

Hi Varadarajan,

Can you also check if it is to do something with Microsoft VSTO...

Seems like you are hitting the similar error mentioned as part of "Common Error 4" in the below link:

Troubleshooting common VSTO issues – Part 2 – Visual Studio Office Development (VSOD) Support Team

 

 

Regards,

Srikanth G

[System]

Hi varadarajan - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!

[Anon Anon]

Thanks for the link Srikanth.

We created a new Windows Profile for the user and it seems to have fixed the issue.