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Clarity 13.2 MSP addin installation issue

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  • 1.  Clarity 13.2 MSP addin installation issue

    Posted 08-11-2016 02:07 AM

    Hi All,

     

    We are on Clarity 13.2 and we use Clarity Schedule Connect 13.2 to work with MS Project 2010.

    One of users is facing addin installation issue. (See image below).

    She has got Clarity Schedule Connect 13.2 installed on her system and when she tries to install the addin, she is getting the following error.

    She has got all the pre-requisites installed properly

    1. VSTO Runtime tools.

    2. Java 1.7

    3. Project Hotfix.

    4. .net 4.5.2

     

    We have tried reinstalling all the pre-requisites and Schedule Connect 13.2 but they are of no help.

    Please help.



  • 2.  Re: Clarity 13.2 MSP addin installation issue

    Posted 08-11-2016 03:45 PM

    Hi,

     

    Could you please click on the Details button and provide the additional details on this error?

    Also, can you try putting the file somewhere else, not under the "Program Files (86)" folder. Try C:\MSP or something simple like this, then retry. See if that works.

     

    Hope this helps -Nika



  • 3.  Re: Clarity 13.2 MSP addin installation issue

    Posted 08-12-2016 02:06 AM

    Thanks Nika. Will try that.

    Here are the error details regarding the error.

     



  • 4.  Re: Clarity 13.2 MSP addin installation issue
    Best Answer

    Posted 08-12-2016 03:24 AM

    Hi Varadarajan,

    Can you also check if it is to do something with Microsoft VSTO...

    Seems like you are hitting the similar error mentioned as part of "Common Error 4" in the below link:

    vsto.PNG

    Troubleshooting common VSTO issues – Part 2 – Visual Studio Office Development (VSOD) Support Team

     

     

    Regards,

    Srikanth G



  • 5.  Re: Clarity 13.2 MSP addin installation issue

    Posted 08-15-2016 06:22 PM

    Hi varadarajan - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!



  • 6.  Re: Clarity 13.2 MSP addin installation issue

    Posted 08-22-2016 02:27 AM

    Thanks for the link Srikanth.

    We created a new Windows Profile for the user and it seems to have fixed the issue.