Clarity

  • 1.  Unable to edit TSV Values on list page

    Posted 11-14-2017 08:00 AM

    We are using some TSV fields in a custom object.

    The user enters/updates these values in each record at will.

    The issue we are facing is quite peculiar where the user is able to update the TSV values for every custom object instance on page 1 but unable to update the values on page 2, page 3 and so on. 

    Consider there are 287 custom object instances where each page displays 20 records.

    Then:

    Page 1: Total 287 Records, Each page displays 20 records, User able to edit/update the TSV values.

    Page 2: Total 287 Records, Each page displays 20 records, user sees the loading icon forever and unable to edit/update the TSV values 

    When checked with inspect element on the web browser, we can notice that there are several no: of requests are being sent continuously but no response.

     

    If admin configures the page to display all the records in one page, then all the records are editable by the user.

    On a note, all the records (any number - we have tested till a maximum of 500) are editable as long as they are on the 1st page.

     

    Clarity Version Used - 14.3 (on-premise)

    Custom object created as a sub-object under Cost Plan object.

    The issue is observed on both Chrome and IE browsers.

     

    Please help us rectify the issue to be able to update the TSV values on any page (from page 2 of the sub-object and there on).

     

    Thanks,

    Sriraj



  • 2.  Re: Unable to edit TSV Values on list page

    Posted 11-16-2017 09:13 PM

    Not a solution, but we also have custom objects which use TSV, these custom objects are based on the master object being Project, where as in your case it is Cost Plan.  Was concerned when I read this, so verified that we are not impacted, which we are not.  We are on V15.3.

     

    Have you considered raising a CA Support ticket?