Clarity PPM1

Expand all | Collapse all

Error when adding Idea - Audit Trail Attributes

  • 1.  Error when adding Idea - Audit Trail Attributes

    Posted 08-09-2017 03:39 PM

    We are receiving the error

    Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.

    when we try to add audit trail attributes to the Idea object.  I've seen this error discussed elsewhere, but nothing about audit trail attributes.

     

    Art



  • 2.  Re: Error when adding Idea - Audit Trail Attributes

    Posted 08-10-2017 02:28 AM

    Is there any attribute already added to the audit trail? Or is it the first time you try to add attributes to the audit?

    If there are attributes already present, do you get an error when clicking on save without doing any addition?

    If so, can you try removing all the existing fields form the audit? Then save the changes so the audit trail is empties and the corresponding trigger removed.

    Once done so try to add them again.

    If might be a problem with a pre-existing trigger.

    Please also check the app-ca.log file to see what it complains about.