Collaboration manager clicks on Collaboration tab, Action Items link - sees list.
Then, Collaboration manager clicks on an action item - gets "Error 401 - Access denied" message.
Why/how can collaboration manager(s) not see actions items on their own project?
Just starting to use Action Items. On 14.2, on-prem.
Found this: Clarity: Collaboration managers get a 401 error when updating action items through the Collaboration tab - Action items …
Apparently, this was a bug that was fixed in 12.1.1:
Resolved in Clarity 12.1.1.
Keywords: CLARITYKB, CLRT-44172, clarity12resolved, clarity1211resolved.
Read more at http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec536096.aspx
Since we are seeing same behavior in 14.2, today - was bug never fixed or did it come back?
Will ask our IT team to create support ticket with CA Support. If someone knows what needs fixing and can supply sooner, please reply.
Received response from Support:
From: CA Technical Support [mailto:firstname.lastname@example.org]
Sent: Friday, April 22, 2016 5:11 PM
Subject: CA Support Request 00360671 - Collaboration mgr get a Cal-06038 error on Organizer
I received your message. The question is regarding the testing and the information forwarded. I apologize if it is not clear. The Collaboration is expected to see only action items that they created or that is assigned to them. If someone else is a Collaboration Manager on the project and creates other action items that are not related to them they can see them on the list but they cannot click and view the detail- they do not have rights to that.
The product is working as designed.
CA Technologies Support
Summary: If the product is working as designed, then the requirements that produced this design are at fault.
- Project manager can only view actions on his project that he created or was assigned to - no ability to view/manage other actions on his own project
- Collaboration manager can only view actions on his project that he created or was assigned to - no ability to view/manage other actions on his own project
- If action creator leaves, actions are
- Partially orphaned - new creator can't be assigned, so action can't be edited, canceled, even if not needed anymore - assignee must do something with it
- Full orphaned - if assign also leaves, the actions are fully orphaned - no one to edit/cancel, no one to complete
Really? People can create stuff on a project, that the project and collaboration manager can't manage?
Please, tell me I'm missing something. I want to believe! The truth is out there...