On 14.2, on-premise. Using LDAP. Not using SSO. We are in load balanced environment.
Anyone else with this experience? Anyone with suggestions?
Dale, I'd also check the browser settings for cookie retention.
I'm assuming the PPM inactivity is set at 90? What's the Load Balancer's inactivity set at? Are Sticky Sessions enabled? We've had similar conversation too - but in the end it's not PPM that was causing grief, it was the load balancer/proxy causing grief.
Any experience? Yes. Suggestions? Nothing you want to hear but I'll answer your question: we removed load balancing 8 years ago and went to a federated architecture and lived happily ever after since. Work with your infrastructure group to better isolate what is causing the problems.
Only finding cookie ‘block/allow’ settings in IE11 – nothing to do with retention. But, I am seeing some discussions on web regarding security apps deleting cookie sessions on periodic basis.
Load Balancer is set to +1 minute more than CA PPM, at 91 minutes, per CA recommendation. Sticky sessions enabled.
Our app engineer informed me to pay attention to Jaspersoft usage. Now, I don’t think this applies to most users, as we’ve not rolled this out in 14.2, yet. Will roll it out, a couple months before 15.2 upgrade, but won’t roll-out the ad-hoc portion, just let users run existing reports.
For me, experimenting with ad-hoc, there might be something going on, where the CA PPM inactivity timer isn’t updated while working in Jaspersoft. That’s the hypothesis. Will try to replicate, but will be a gamble as I don’t know the underlying conditions yet that are causing early forced logouts.