Dear CA PPM Customer and Partner Community:
We invite you to share your feedback at this time regarding the new behavior introduced by a recent CA On Demand portal fix for Help (no longer requires a ca.com account). This change was announced in early March and activated March 11, 2017 (Announcement: CA DocOps SSO Enhancement for CA PPM SaaS 14.x/15.x (Planned for March 11, 2017).
Only CA PPM 15.1 and 15.2 SaaS environments with SSO are currently able to experience the new behavior. The fix is already available to your users. No action is required on your part. However, we do recommend that you clear browser cookies and allow pop-up windows for the help docs to appear.
If you are using CA PPM 126.96.36.199 or 188.8.131.52 or 184.108.40.206. or higher SaaS +SSO:
To validate the fix, a business user must log in to the CA On Demand portal, open any page in CA PPM SaaS, and click the Help link at top right. In the past, many users saw a LOGIN or REGISTER page. Now, they are immediately able to view the help content at https://docops.ca.com/ppmod.
If you are using CA PPM 220.127.116.11 or 18.104.22.168 or 22.214.171.124 SaaS +SSO:To validate the fix, a business user must log in to the CA On Demand portal, and open any page in CA PPM SaaS. When these users click the Help link at top right, they see offline documentation (a temporary patch to provide immediate access). Instead, open a new browser tab or new window and navigate to docops.ca.com/ppmod. In the past, users saw a LOGIN or REGISTER page. Now, they are immediately able to view the help content at docops.ca.com/ppmod.
CA PPM DocOps is "Smart" Help: As a reminder, CA PPM uses a smart context-aware help system that captures your current environment setting (on-prem or saas), release (for example 14.4, 15.2), your selected language setting, and the current application page you are viewing. A REST API and page mapping shows you the best matching online help page.
Thank you for reaching out to the community for feedback Damon!
Help Feature for CA PPM 15.1/15.2 SaaS Customers with SSO
Is there an option to turn off this feature?
I believe access to updated product documentation is a product support requirement and best practice; however, there is no requirement that a user must click Help to view the Help feature.
We heard from a few customers that the Help feature is working as expected in SaaS environments of CA PPM with SSO. Thank you!