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Processing another export request

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  • 1.  Processing another export request

    Posted 02-13-2017 02:46 PM

    Hi All,

    When i try to export the Hierarchy tab to the Excel . It is showing "Processing another export request. Please try again"

     

    Could you please advice, why would we get this error.

     

    Thanks.



  • 2.  Re: Processing another export request

    Posted 02-13-2017 11:20 PM

    What does the app-ca.log say?

     

    NJ



  • 3.  Re: Processing another export request
    Best Answer

    Posted 02-14-2017 04:51 AM

    Hi JayaSantoshKumar

     

    Hope you are doing well. I would like to update you that if you are CA PPM 14.x then this is known issue that you are hitting right now. There was a defect raised for the same which is supposed to be fixed in CA PPM 15.x. 

     You can also see the details for that issue in this following link: 

    Error exporting Investment Hierarchy with Export to Excel Data if hierarchy contains an investment. 

     

    I believe this will be helpful for you. Please let me know if your concern is now answered. 

     

    Thanks,

    Abhisek Dhar



  • 4.  Re: Processing another export request

    Posted 02-14-2017 09:31 AM

    Hi Abhishek,
    We are using 14.3 version of CA PPM , so do you mean still this error exists for all version of 14.1 to 14.3 , In the above link telling that this is resolved in 14.4, could you please confirm on this?

    Thanks.



  • 5.  Re: Processing another export request

    Posted 02-15-2017 04:31 AM

    Yes JayaSantoshKumar, you will get the problem in CA PPM 14.3. 



  • 6.  Re: Processing another export request

    Posted 02-15-2017 08:13 AM

    This is fixed in 14.4 patch 3 and we are no longer patching 14.3 and request you to upgrade as soon as possible.

     

    Regards

    Suman Pramanik 



  • 7.  Re: Processing another export request

    Posted 09-21-2017 01:36 PM

    If a export is already getting prepared in another browser tab/Window, and we choose the export to excel option in another window then the below error is displayed?