Clarity

Expand all | Collapse all

We are getting with an export to excel in the jaspersoft UI randomly an error.

  • 1.  We are getting with an export to excel in the jaspersoft UI randomly an error.

    Posted 04-20-2016 01:38 AM

    Hi,

     

    Anyone came across this message, when creating a ad hoc view in the UI (via advanced reporting) sometimes the following message pops up when trying to export to excel.

     

    error "user not registered on the report server" jaspersoft

     

    Clarity log is:

    ERROR 2016-04-18 16:12:31,316 [http-nio-8080-exec-27] servlet.JasperServlet (none:none:none:none) Error occurred while processing the Jaspersoft request. org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine

     

    Google did not provide any usable result.

     

    kind regards,

     

    Elwin



  • 2.  Re: We are getting with an export to excel in the jaspersoft UI randomly an error.

    Broadcom Employee
    Posted 04-20-2016 03:23 AM

    Hi Elwin,

     

    The logs state that user is not there on Jaspersoft server? Are you running the Create Jaspersoft user job daily so that users are synced.

     

    Regards

    Suman Pramanik



  • 3.  Re: We are getting with an export to excel in the jaspersoft UI randomly an error.

    Broadcom Employee
    Posted 04-20-2016 03:24 AM

    The other error is

    ERROR 2016-04-18 16:12:31,316 [http-nio-8080-exec-27] servlet.JasperServlet (none:none:none:none) Error occurred while processing the Jaspersoft request. org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine

     

    So it looks like the connection is getting broken while the export is taking longer, may be you have some network time out limit? Can you check the same



  • 4.  Re: We are getting with an export to excel in the jaspersoft UI randomly an error.

    Posted 04-20-2016 03:35 AM

    This is happening for the same user already for months in the system. Once in a time he is not able to export to excel. When waiting and trying again it works.