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Error connecting to the BusinessObjects system.

  • 1.  Error connecting to the BusinessObjects system.

    Posted 09-24-2015 01:31 PM

    Hi everyone

     

    We are working with CLARITY and BOXI, and need integration to get reports.

    I followed the steps as the manual says,

     

    https://support.ca.com/phpdocs/0/common/impcd/r11/CABI/CABI_N_Implementation_Guide.pdf

     

    but does not work, when I run the command:

     

    BIConfig -h "BOXI" -u "Administrator" –p "G3tr0n1cs" -n "6400" -f "C:\biconfig\xml_biar_import.xml"

     

    It shows me the following errors:

     

    [   100] 2015-09-24 11:47:34,897 [main] INFO  ReportingDeployUtility - Connecting to the BusinessObjects system. host: BOXI, user:Administrator, security: secEnterprise

    [  2223] 2015-09-24 11:47:37,020 [main] ERROR ReportingDeployUtility - Error connecting to the BusinessObjects system. Error: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    [  2223] 2015-09-24 11:47:37,020 [main] INFO  ReportingDeployUtility - Reporting utility program terminated and return code = 16019

     

    features of file .biar.

     

    <?xml version="1.0"?>

    <biconfig version="1.0">

      <!-- Import BIAR file -->

      <step priority="1">

        <add>

        <biar-file name="C:\BIConfig\CA_Clarity_Universes_MSSQL.biar">

                <networklayer>ODBC</networklayer>

                <rdms>Generic ODBC datasource</rdms>

                <username>niku</username>

                <password>G3tr0n1cs</password>

                <datasource>Clarity133</datasource>

                <server>Clarity133</server>

            </biar-file>

        </add>

      </step>

    </biconfig>

     

    Clarity Information

    HOME_DIRECTORY: C:\Program Files (x86)\CA\SC\CommonReporting3

    clarity_information.png

    Regards,

    Marco Velazquez



  • 2.  Re: Error connecting to the BusinessObjects system.

    Broadcom Employee
    Posted 09-25-2015 10:57 AM

    Hi Marco,


    We don't typically use BIConfig to deploy Clarity reports, this is mostly used for Service Desk and other products. Their communities may have more insight on this feature.
    This said, did you check if you are able to run BO reports from Clarity, did you follow the steps to create a Trusted Key?

     

    If yes, please see if you can run the BIConfig with the help of the following Tech Tip:
    https://communities.ca.com/docs/DOC-231150643

     

    Hope this helps

     

    Kind Regards

    Nika Hadzhikidi
    Principal Support Engineer



  • 3.  Re: Error connecting to the BusinessObjects system.

    Posted 09-28-2015 01:51 PM

    Hi NIKA HADZHIKIDI,

    I installed again BOXI as mentioned in the manual, but the error persists.

    perform the workaround that is mentioned the following link.

     

    https://communities.ca.com/docs/DOC-231150643

     

    but still not responding. the error is similar

     

    [   100] 2015-09-24 11:47:34,897 [main] INFO  ReportingDeployUtility - Connecting to the BusinessObjects system. host: BOXI, user:Administrator, security: secEnterprise

    [  2223] 2015-09-24 11:47:37,020 [main] ERROR ReportingDeployUtility - Error connecting to the BusinessObjects system. Error: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    [  2223] 2015-09-24 11:47:37,020 [main] INFO  ReportingDeployUtility - Reporting utility program terminated and return code = 16019

    a workaround existing for error that show when I want import the file .biar.

     

    Regards,

    Marco Velazquez.



  • 4.  Re: Error connecting to the BusinessObjects system.

    Broadcom Employee
    Posted 09-28-2015 02:43 PM

    Hi Marco,

     

    Does Clarity connect to BO and run reports correctly? Did you follow the steps to create a Trusted Key as per our Installation Guide?

    Have you also tried importing by using the BO Import Wizard, did this work fine?

     

    Kind Regards

     

    Nika Hadzhikidi

    CA Technologies

    Principal Support Engineer



  • 5.  Re: Error connecting to the BusinessObjects system.

    Posted 09-30-2015 12:59 PM

    Hi NIKA HADZHIKIDI,

     

    I imported the universe with the "Import Wizard" utility, and everything works properly. but when you try to enter the CMC showed me the following error.

     

    Regards,

    Marco Velazquez.



  • 6.  Re: Error connecting to the BusinessObjects system.

    Posted 09-30-2015 01:00 PM

    CABI_CMC.png



  • 7.  Re: Error connecting to the BusinessObjects system.

    Broadcom Employee
    Posted 09-30-2015 03:25 PM

    Hi Marco,

     

    Okay so now the universe is imported. To check what's the reason for your issue on the screen:

    1. What is the exact CABI version you have installed, check it is the right version for your Clarity. You can check this in the biek file under {InstallDrive}\Program Files\CA\SC\CommonReporting or going to the registry. For more info, check TEC586523

    2. Please do the following:

    a. Go to CSA – Server - Reporting
    b. Reenter the administrator's password to be sure it's the correct one. You can see it in the properties.xml if not encrypted.
    c. Ensure the Trusted Authentication Shared Key is the same one that has been entered in Business Objects Central Management Console (CMC).
    d. Save
    e. Open the Business Objects Central Management Console (CMC) - Authentication - Enterprise
    f. Make sure the Shared secret is the same one as the Trusted Authentication Shared Key entered in CSA. Reenter it. Save
    g. After your changes, please restart Clarity and BO Services
    h. Ensure all Business Objects services are up and running.
    i. Run Create BO Users job
    j. Test

     

     

    Please let me know how it goes.

     

    Kind Regards

     

    Nika Hadzhikidi
    CA Technologies
    Principal Support Engineer



  • 8.  Re: Error connecting to the BusinessObjects system.

    Posted 09-30-2015 06:30 PM

    Hi NIKA HADZHIKID,

     

    I've done everything I mecionas, but the error persists.

     

    I downloaded version of CABI DVD02155537E_BO corresponding to Clarity version 13.3, which is on the same list of downloads.

    attachment screenshot

    the word secret is the same.

    CABI_Version.png

    Reporting_Clarity.png

    BO_User.png

    Step "e" I can not run, I can not enter as "CMC"

    There is a directory where you can view the log file .biar?

     

    if need check my environment please call my numbers contact.

    Ofi. +525552070303

    Cel. +5215541336691

    please let me know in a hours of Mexico City.

     

    Regards,

    Marco Velazquez.



  • 9.  Re: Error connecting to the BusinessObjects system.

    Broadcom Employee
    Posted 09-30-2015 06:34 PM

    Hi Marco,

     

    Thanks for your update. We may have to work on being able to connect to CMC.

    Let's work on your environment together : please could you raise a Support ticket referencing this communities post, and give me the issue number?

     

    Kind Regards

     

    Nika Hadzhikidi

    CA Technologies

    Principal Support Engineer



  • 10.  Re: Error connecting to the BusinessObjects system.

    Posted 09-30-2015 06:47 PM

    in fact, I have an issue with CA Support.

    the ticket number is: 00208038: Error connecting BO and It is assigned to   Rodrigo Gregorio De las heras

    which has a priority number 2 nuestro impact on service and is a bit slow feedback and communication

    you can take the issue??

     

    Regards,

    Marco Velazquez.



  • 11.  Re: Error connecting to the BusinessObjects system.

    Broadcom Partner
    Posted 10-15-2015 06:22 PM

    Hi Marco - We're you able to get your issue resolved working with Support? If so please share the resolution here and mark as Correct Answer. Thanks! Chris

    Marco Antonio Velazquez wrote:

     

    in fact, I have an issue with CA Support.

    the ticket number is: 00208038: Error connecting BO and It is assigned to   Rodrigo Gregorio De las heras

    which has a priority number 2 nuestro impact on service and is a bit slow feedback and communication

    you can take the issue??

     

    Regards,

    Marco Velazquez.