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Clarity mobile app access post SSO integration

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  • 1.  Clarity mobile app access post SSO integration

    Posted 07-05-2016 01:02 AM

    We are on-demand and have just integrated with SSO (clarity v14.2)

     

    While testing the application, we found that we are no longer able to access Clarity using the CA time manager phone app (we get a server error). The same user successfully logs in using desktop.

     

    I came across this KB article - http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec598579.aspx  that says a rule/exception needs to be applied to allow requests to be passed through without SSO being applied. Then what is the use of SSO authentication if we are bypassing it?

     

    Any suggestions?

    IMG_6859.png



  • 2.  Re: Clarity mobile app access post SSO integration

    Posted 07-05-2016 02:10 AM

    Hi Ashmi,

     

    Client tools like MTM, XOG, Scheduler are not SSO certified and only can authenticate using CA PPM native authentication and hence the bypass.

     

    Regards

    Suman Pramanik



  • 3.  Re: Clarity mobile app access post SSO integration

    Posted 07-05-2016 03:10 AM

    So if we are SSO enabled, users cannot login to Clarity using CA Time Manager phone App at all?

     

    And when you say scheduler is not supported, will MSP/ OWB work post SSO integration?



  • 4.  Re: Clarity mobile app access post SSO integration
    Best Answer

    Posted 07-05-2016 03:19 AM

    It will work and you need to use the CA PPM password not the SSO password.



  • 5.  Re: Clarity mobile app access post SSO integration

    Posted 07-05-2016 03:31 AM

    Thanks Suman! I just tried it for a couple of users and it works!



  • 6.  Re: Clarity mobile app access post SSO integration

    Posted 07-05-2016 03:32 AM

    Thanks for letting me know