Hello Again to the entire CA PPM Community,
We have examined the new online help links again with specialized teams and can provide you with the following details.
With no login required, anyone online can visit https://docops.ca.com to read the public documentation for any listed CA product.
CA PPM shortcuts:
https://docops.ca.com/ppmod for SaaS customers
https://docops.ca.com/ppmop for On-Premise customers
No login is required.
Users are prompted to login only if they click a restricted page like the Studio pages and their SSO implementation does not already recognize their session entitlements.
If you are not sure if you have OP or OD (SaaS), as an end-user might be from time to time, when you click Help in the CA PPM application you are directed to the right help doc for your edition and version of CA PPM.
CA PPM 14.3 On-Prem customers will want to see the Change Impact and Upgrade guidance for Documentation and Online Help Changes for Release 14.3.
As an On-Premise end-user, after your admin configures server-side access, your help links take you to the docops.ca.com page that matches your configuration. For example, you click Help in an On-Prem 14.3 environment on the Resource List page, and your UI Settings are Spanish.
(You would see a matching Spanish-language doc page.)
As a SaaS customer, let's walk through the following steps together with the hope of improving the experience of your end-users:
- As a best practice for smooth authentication, use the same email address for both the CA PPM On Demand SaaS portal as your basic access, CA Partner, or CA Support account. This way, you can take advantage of federated single sign-on (SSO) when you click Help. You go directly to the matching docops page loaded with the latest steps, tips, required access rights, and details you need to maximize your investment. I just tried this again myself and was happy to see no login prompts, even when I clicked a restricted Studio page -- no need to log in again since we were already authenticated when we logged in to the application.
- Navigate to any page in the application and click Help. By the way, for any customers viewing this post, if you would like to see more application pages bring up a matching doc page, feel free to submit a question or idea in the CA PPM Community.
- Since you are using the same email address as a username for both the SaaS portal and basic ca.com access, the matching help page opens.
- If the window is sized too small and you have zoomed the view magnification of your web browser over 110%, you might noticed the Table of Contents is missing and a Menu in the upper-right corner. Mobile screens also show this Menu where you can navigate the Contents. On a large display, you can reduce the zoom or resize the window and the Contents will re-appear.
- If you click Help and see the Login page, it means you were authenticated as an app user, but not yet recognized as a basic community member. When you register for a basic access or a higher level, use the same email address username for quick access. The Login page can also appear when you attempt to open special secure content. In all cases, all users either go directly to a help page or are prompted to log in just one time per session. Click Logout only when you are done with your entire session since logging out of the docs also logs you out of the SaaS application.
- A look at the registration page after you clicked Register Now. Just enter your name, email, and password. Even with basic access, end-users can engage in the CA Community, read the entire documentation set, ask a question or comment (anonymous comments are not accepted), and organize their experience with bookmarks, likes, replies, votes for ideas and polls, events, related articles, blogs, training, videos, and more.
Again, we thank you for your comments and hope this explanation helps communicate the value of synchronizing usernames to get instant access to the dynamic help features from the CA PPM 14.3 or newer application releases.
Sincerely,
Damon Logiudice
Principal Information Services Engineer