Clarity

Hi, we are having this unusual situation with users browse via Internet Explorer 11.

They can fill in almost all fields, but cannot edit the custom long string fields.

What they CAN do:

- Edit the "Project Name" field

- Edit string fields (ex: Status Comment)

- Edit numeric fields

- Edit date fields

- Partially edit Long String fields: They can delete characters.

We they CANNOT do:

- Fill in Long String fields. They cannot add characters or words.

This happens only with IE11.

With Chrome (and earler versions of IE) works fine.

The exact version is:

According to Clarity documentation, IE11 is certified (see image).

Source: https://docops.ca.com/ca-ppm/14-2/release-information/release-notes-on-premise#ReleaseNotes(OnPremise)-Compatibilities

What could the users be missing? Have this happened to your users?

I believe full native support for IE11 wasn't implemented till 14.3. (Prior to that it would force it into a compability mode)

The short answer is that your IE11 users will need to be in a compatibility mode i.e. use enterprise mode

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1981337.aspx

If your  using BO you'll also want to look at my "fix"

IE10/IE11 with Business Objects Infoview - Fix for 404 error

There is a defect logged for this, CLRT-77181 Large String Attributes not editable in Internet Explorer 11

See   nick_darlington *s post in

https://communities.ca.com/message/241786163#comment-241786163

and other posts

IE10 and IE11 - Clarity 14 not accepting input for Large String attributes?

Problem with IE 11 & Clarity v13.1

We also have a knowledge article put out for that defect too if it helps: Large String Attributes not editable in Microsoft® Internet Explorer 11

Thank you everybody. I discovered that a recent patch sove this bug.

Patch 14.2.0.237 09:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1398937.aspx

This patch solves bug CLRT-77181 mentioned by Nick

Juan