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MS Project Interface - "Unknown exception received from server" when saving

  • 1.  MS Project Interface - "Unknown exception received from server" when saving

    Posted 01-07-2016 03:00 PM

    Interesting scenario, CA PPM 14.2:

     

    • Two users, with different rights (A:global access to edit all projects; B:edit access to his own project)
    • Project X consists of itself and a child project, where
      • The child project has two parents (Project X and Project Y)
      • User B is the project manager of both Project X and Project Y
      • User B has edit access to his own projects
      • User B does not have edit access to the child project
    • User A opens parent Project X from CA PPM into MSP - edits, saves, closes - all works fine
    • User B opens parent Project X and receives a "you can't edit Project X (his own project!), do you want to open as read-only?" message
      • User B hits yes, the parent and child project open
      • Of course, User B can edit Project X once in MSP
      • But, when saving back to CA PPM, user gets the "Unknown exception received from server" message
      • Perhaps we should have expected this, since we got the "you can't" message, earlier, and continued to open as 'read-only'
      • But, he has access to edit his own project, why did he get the "you can't" message for his own project and not for the child project, which would have been the correct message?
    • OK, we close everything and start over
    • User B then disconnects the child project from the hierarchy
      • User B opens Project X from CA PPM to MSP - edits, saves, closes - all works fine!
      • This will be our workaround, for now!  (Another workaround might be to give User B the same global rights as User A, to edit all projects (or at least those in same OBS hierarchy)
      • When complete, User B reconnects the child project
    • Also of note:  When user A or B opens parent Project X in Clarity Gantt, both can edit Project X, save changes, as expected, with or without child project attached - works perfect!

     

    Question 1:  Why does this work perfect using Clarity Gantt, and fails miserably using MSP Interface?

    Question 2:  Is this a known issue with 14.2 interface version with fix identified in 14.3?

     

     



  • 2.  Re: MS Project Interface - "Unknown exception received from server" when saving

    Posted 01-27-2016 09:05 AM

    Make sure the subproject is set to Read/Write on the Project Properties > Subprojects page. I have found this governs the ability to edit a subproject in MSP.

     

    To change this setting, follow these steps:

     

    1. Open the project to set access to the subproject.

    2. Open the Properties menu and click Subprojects.

    3. Select the check box next to the subproject, and click Set Read/Write.

     

    The check mark should disappear from the Read Only column.



  • 3.  Re: MS Project Interface - "Unknown exception received from server" when saving

    Posted 01-27-2016 11:55 AM

    Thanks Janet,

     

    By default, projects have “Read Only” unchecked on Subprojects page.

     

    Root cause must be something different.

     

    Dale