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Poor display of action item emails on Android devices via MobileIron

  • 1.  Poor display of action item emails on Android devices via MobileIron

    Posted 12-16-2015 05:48 PM

    We have recently started using MobileIron and have an issue with action item emails displayed on Android devices.  The text does not wrap, so in order for the recipient to read the email they have to scroll to the right many, many times.  The same emails viewed on iOS devices display just fine.  Has anyone experienced this and is there a remedy?



  • 2.  Re: Poor display of action item emails on Android devices via MobileIron

    Posted 12-17-2015 04:02 AM

    I suspect the problem is in the app rather than the email being sent.

    What app is your organisation using to view the email?  Mobile Iron Secure mail?

     

    With iOS does your organisation use the default mail or email+?



  • 3.  Re: Poor display of action item emails on Android devices via MobileIron

    Posted 12-17-2015 05:54 PM

    Thanks Andy.  Yes, we believe it is the app that is not interpreting the emails correctly.

     

    The app having the problem is Android Divide PIM 2.1.8-T7.4.0.0.38-88 (their latest version). Android Email+ is working. It sounds like MobileIron is not certain of the discrepancy between the two Android apps, but would like to put in a patch to somehow fix the issue.

     

    iOS is working fine through either native/default email and with Email+.